Desktop Support Engineer - (Mac Focused)
Location: London - 5 days onsite
Contract: 3 months
IR35: Inside IR35
Start: ASAP
We are currently looking for a Desktop Support Engineer with a strong Mac focus to join our customer's IT team in London on an initial 3-month contract.
This is a great opportunity for a technically capable Desktop Support Engineer who has a good foundation in IT support, strong Mac experience and, importantly, excellent people skills.
The Role
You will provide day-to-day desktop support to approximately 150 users , acting as a key point of contact for IT support within the London office.
Technical Environment
The customer operates a predominantly Apple environment:
- 90% Mac / 10% Windows
- macOS and Apple hardware
- Microsoft Entra ID - desirable
- Cisco - desirable
- IT ticketing/service management systems
- User access management
- Hardware provisioning and support
The role will include:
- Providing day-to-day desktop support , with a strong focus on Mac/macOS
- Managing and resolving tickets through the IT ticketing system
- Providing face-to-face and walk-up support
- Managing user access and permissions
- Setting up new users and equipment
- Supporting onboarding and offboarding
- Preparing, configuring and troubleshooting laptops and other hardware
- Dealing with general IT requests and user issues
- Troubleshooting Mac and Windows devices
- Maintaining accurate ticket updates and documentation
- Providing a friendly, professional and responsive service to users
- Supporting senior stakeholders and VIP users when required
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Desktop Engineer in London employer: VIQU Limited
Join a leading Investment Banking firm in London, where you will thrive in a dynamic hybrid work environment that fosters innovation and collaboration. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to work on complex projects that make a real impact in the financial sector. Our inclusive work culture values your contributions and encourages you to take ownership of your projects, ensuring a rewarding and meaningful career path.
