At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for users.
- Company: Join a dynamic legal firm with a collaborative IT Service Desk.
- Benefits: Gain valuable experience in a supportive environment with potential for growth.
- Other info: Onsite role in Liverpool, perfect for hands-on learners.
- Why this job: Be the go-to person for tech support and make a real difference.
- Qualifications: Experience in IT support, especially with Microsoft 365 and ServiceNow.
The predicted salary is between 40000 - 45000 £ per year.
Service Desk Engineer - 3-month contract - Liverpool
My Legal customer looking for an experienced individual to join a busy and collaborative IT Service Desk, supporting users across the business and ensuring a first-class support experience.
As a Service Desk Engineer, you'll be the first point of contact for IT support requests, providing timely and effective resolution of a wide range of technical issues.
Working as part of a supportive IT team, you'll manage incidents and service requests from initial contact through to resolution, ensuring users receive a professional and positive experience every time.
- Key experience required
- Experience as a Service desk engineer previously ideally in the legal industry
- Microsoft 365 administration and support
- Service Now - tickets
- i Manage (preferred)
- Windows desktop support
- Active Directory and user administration
- General hardware, software and peripheral troubleshooting
- Remote support tools
Key responsibilities
- Providing 1st and 2nd line technical support to end users via phone, email and remote support.
- Logging, managing and resolving incidents and service requests through to completion.
- Troubleshooting hardware, software and Microsoft 365 related issues.
- Supporting users across Windows desktop environments and core business applications.
- Using Service Now to manage tickets in line with agreed service levels.
- Supporting and troubleshooting i Manage where required.
- Escalating more complex issues to senior technical teams when appropriate.
- Maintaining accurate documentation and updating knowledge articles.
- Working collaboratively with colleagues across IT to deliver an excellent support service.
The Service Desk engineer is required onsite, in Liverpool 5 days a week.
#J-18808-Ljbffr
Service Desk Analyst in Liverpool employer: VIQU Limited
VIQU Limited is an exceptional employer that fosters a dynamic and innovative work culture in the heart of Cardiff. With a strong emphasis on employee growth, we offer numerous opportunities for professional development and skill enhancement, particularly in leading-edge technologies. Our hybrid work model promotes flexibility and work-life balance, making VIQU an ideal place for those looking to make a meaningful impact in the realm of software engineering.
