At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues for users.
- Company: Join a dynamic team in a fast-paced environment in Liverpool.
- Benefits: Gain valuable experience and enhance your tech skills on a 3-month contract.
- Other info: Onsite role with opportunities to collaborate and grow within the IT team.
- Why this job: Be the go-to person for IT queries and make a real difference.
- Qualifications: Experience in IT support, Microsoft 365, and strong customer service skills.
The predicted salary is between 40000 - 45000 £ per year.
IT Support Engineer – 3‑month contract – Liverpool
My client is seeking an experienced IT Support professional to join a fast‑paced and collaborative Service Desk team, delivering high‑quality technical support to employees across the organisation.
As an IT Support Engineer, you will act as the primary point of contact for all IT‑related queries, providing prompt and efficient support across a broad range of technical issues.
Working closely with the wider IT team, you’ll take ownership of incidents and service requests from initial logging through to resolution, ensuring a responsive, professional, and customer‑focused support service at every stage.
- Key experience required
- Experience as an IT Support Engineer.
- Microsoft 365 support and administration.
- Service Now ideally, but any other ticketing software acceptable.
- i Manage (preferred).
- Strong customer‑facing/customer service experience.
- Windows desktop support.
- Active Directory and user administration.
- General hardware, software and troubleshooting.
- Remote support tools.
Key responsibilities
- Providing 1st and 2nd line technical support to end users via phone, email and remote support.
- Logging, managing and resolving incidents and service requests through to completion.
- Troubleshooting hardware, software and Microsoft 365 related issues.
- Supporting users across Windows desktop environments and core business applications.
- Using Service Now to manage tickets in line with agreed service levels.
- Supporting and troubleshooting i Manage where required.
- Escalating more complex issues to senior technical teams when appropriate.
- Maintaining accurate documentation and updating knowledge articles.
- Working collaboratively with colleagues across IT to deliver an excellent support service.
The role requires onsite presence in Liverpool five days a week.
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IT Support Engineer in Liverpool employer: VIQU Limited
VIQU Limited is an exceptional employer that fosters a dynamic and innovative work culture in the heart of Cardiff. With a strong emphasis on employee growth, we offer numerous opportunities for professional development and skill enhancement, particularly in leading-edge technologies. Our hybrid work model promotes flexibility and work-life balance, making VIQU an ideal place for those looking to make a meaningful impact in the realm of software engineering.
