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- Tasks: Provide top-notch IT support in a dynamic legal environment.
- Company: Join a leading organisation in the legal sector with a supportive culture.
- Benefits: Competitive daily rate, hybrid work model, and potential for contract extension.
- Why this job: Kickstart your IT career while making a real difference in customer service.
- Qualifications: Experience in IT support and strong customer service skills required.
- Other info: Exciting opportunity for growth in a fast-paced, tech-savvy environment.
The predicted salary is between 1040 - 1170 £ per month.
VIQU have partnered with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service.
Key skills & responsibilities for the 1st Line Support:
- 1st Line / Service Desk Support – in a Windows / Microsoft environment.
- Windows 10/ Windows 11
- Microsoft 365
- Exchange
- Azure
- Outlook
- MS Teams
- Active Directory
- Telephony support
- Triaging tickets and escalating to relevant teams where necessary
- Using ServiceNow ticketing system
- Mix of remote & deskside support - including working on a tech bar
- Good customer service skills
- Experience with iManage or Bomgar (desirable)
Role details:
- Job type: Contract
- Duration: 6 months’ contract with view to extend
- Rate: £130 - £140 per day
- Working hours: 37.5 hours per week Monday - Friday
- IR35 status: Inside IR35
- Location: Hybrid, one day per week in Liverpool
Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website.
1st Line Support in Liverpool employer: VIQU Limited
Contact Detail:
VIQU Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support in Liverpool
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows 10/11, Microsoft 365, and the ServiceNow ticketing system. The more confident you are with these tools, the better you'll perform in interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping users, think of scenarios where you’ve provided excellent support. We want to hear how you handled tricky situations and kept users happy.
✨Tip Number 3
Network like a pro! Connect with people in the industry on LinkedIn and don’t hesitate to reach out to current employees at VIQU. A friendly chat can sometimes lead to job opportunities that aren’t even advertised yet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate candidates who are ready to jump into a hybrid role like this one.
We think you need these skills to ace 1st Line Support in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially in a Microsoft environment. We want to see how your skills match the role, so don’t be shy about showcasing your customer service abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 1st Line Support role. We love seeing enthusiasm and a clear understanding of what the job entails.
Showcase Relevant Experience: When filling out your application, focus on your previous roles that involved Service Desk support or ticketing systems like ServiceNow. We’re looking for candidates who can hit the ground running!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always excited to hear from passionate candidates like you!
How to prepare for a job interview at VIQU Limited
✨Know Your Tech
Make sure you're familiar with the key technologies mentioned in the job description, like Windows 10/11, Microsoft 365, and ServiceNow. Brush up on your troubleshooting skills and be ready to discuss how you've used these tools in past roles.
✨Customer Service is Key
Since this role emphasises excellent customer service, think of examples where you've gone above and beyond for a customer. Be prepared to share these stories during the interview to showcase your commitment to delivering great support.
✨Practice Common Scenarios
Prepare for common support scenarios you might face in a 1st Line Support role. This could include how to triage tickets or handle a frustrated user. Practising these responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team dynamics or the tools they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
