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- Tasks: Provide first and second-line technical support and maintenance on-site.
- Company: Join a leading IT solutions provider specializing in infrastructure and cybersecurity.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Why this job: Be part of a dynamic team enhancing client efficiency and satisfaction.
- Qualifications: 2+ years in IT support, proficiency in Microsoft Server, and cloud services knowledge.
- Other info: Must have a driving license and own transportation to the Cambridgeshire site.
The predicted salary is between 24000 - 30000 £ per year.
IT Support Engineer, Cambridgeshire £28,000 to £30,000 VIQU have partnered with an IT solutions provider who specialise in IT infrastructure, managed services, consultancy, software solutions and cybersecurity. They cater to a wide variety of industries, offering services to meet client requirements and enhance efficiency, reduce costs and leverage technology. They are seeking an IT Support Engineer to provide first and second-line technical support and maintenance on-site for one of their clients. As the IT Support Engineer, you will be responsible for documenting incidents and service requests, resolving support issues, and ensuring that service levels and targets are met while maintaining high customer satisfaction and consistent service delivery standards. Their client is located in Cambridgeshire, close to Duxford so the candidate must hold a driving license and have their own transportation to the site. Essential Requirements of the IT Support Engineer: – 2 + years in an IT support role, providing excellent 2nd line support. – Proficient in Microsoft Server operating systems and associated technologies – Windows server / Windows desktop, Office 365, Active Directory. – Knowledgeable about cloud services, including Azure, Exchange, SharePoint, OneDrive. – …
IT Support Engineer employer: VIQU Limited
Contact Detail:
VIQU Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Microsoft Server operating systems and Office 365. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Since this role requires excellent customer service skills, prepare to discuss your previous experiences where you successfully resolved technical issues while maintaining high customer satisfaction. Real-life examples will demonstrate your capability.
✨Tip Number 3
Make sure to highlight any experience you have with cloud services like Azure and SharePoint. Being able to talk about how you've utilized these technologies in past roles can show that you're ready to hit the ground running.
✨Tip Number 4
Since the job is located in Cambridgeshire, ensure you mention your driving license and transportation availability during your discussions. This shows your commitment and readiness to meet the job's logistical requirements.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially your proficiency in Microsoft Server operating systems and cloud services. Use specific examples to demonstrate your skills in providing second-line support.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant experience and how it aligns with the job requirements, particularly your ability to maintain high customer satisfaction and service delivery standards.
Showcase Technical Skills: Clearly list your technical skills related to the job description, such as your knowledge of Windows server, Office 365, Active Directory, and cloud services like Azure. This will help you stand out as a qualified candidate.
Highlight Problem-Solving Abilities: Provide examples of how you've successfully resolved support issues in the past. This could include specific incidents where you documented incidents and met service level targets, showcasing your problem-solving skills.
How to prepare for a job interview at VIQU Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Server operating systems, Office 365, and Active Directory. Highlight specific examples where you successfully resolved technical issues or improved processes.
✨Demonstrate Customer Service Excellence
Since maintaining high customer satisfaction is crucial, share instances where you went above and beyond to assist clients. Emphasize your communication skills and ability to handle difficult situations.
✨Familiarize Yourself with Cloud Services
Brush up on your knowledge of cloud services like Azure, Exchange, SharePoint, and OneDrive. Be ready to explain how you've utilized these technologies in past roles or how you would approach learning them.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Practice answering scenario-based questions that require you to think critically about how you would handle specific IT support challenges.
