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- Tasks: Support day-to-day IT activities and coordinate across Change, Incident, and Problem management.
- Company: Join a global legal company with a dynamic and collaborative environment.
- Benefits: Hybrid working model, competitive pay, and opportunities for professional growth.
- Why this job: Make an impact in a global setting while enhancing your IT service management skills.
- Qualifications: Experience with ITSM tools like ServiceNow and JIRA; strong coordination skills.
- Other info: Immediate start available; background checks required.
The predicted salary is between 36000 - 60000 £ per year.
This role will be an average of 2-3 days per week on-site, in Glasgow. Service Analyst required to work alongside the Infrastructure Team Leaders and support day-to-day activities for this Global Legal Company.
Service Analyst experience to include:
- Experience in coordination across Change, Incident and Problem management – ideally working within a Legal, Insurance or Financial Service environment
- Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum
- CAB experience / Change Advisory Board
- ICP facilitation / Integrated Change Process - Run the calls and maintain reviews
- Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA’s
- Process review and improvements
- Daily ticket queue checks, including triage, and updates
- Documentation and Agenda circulation
- Support Infrastructure Team Leaders in creating minutes, chasing actions and standing in for them when required
- Raising and following up Escalations
- Stakeholder Management
- Experience working within a Global Environment
Please note that the Service Analyst is an immediate start, but you will need to go through some basic background checks before you start.
Service Analyst in Glasgow employer: VIQU Limited
Contact Detail:
VIQU Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Analyst in Glasgow
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can land you that Service Analyst gig.
✨Tip Number 2
Prepare for those interviews by brushing up on your ITSM knowledge and tools like ServiceNow and JIRA. We recommend doing mock interviews with friends or using online platforms to get comfortable talking about your experience.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss how you've handled incidents or changes in past roles. We want to hear about your thought process and how you’ve improved processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for talented Service Analysts like you, so let’s make it happen!
We think you need these skills to ace Service Analyst in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Analyst role. Highlight your experience with ITSM tools like ServiceNow and JIRA, and don’t forget to mention any relevant work in legal or financial services. We want to see how your skills match what we’re looking for!
Showcase Your Experience: In your application, be sure to showcase your coordination experience across Change, Incident, and Problem management. Use specific examples that demonstrate your ability to manage tickets and SLAs effectively. This will help us see you in action!
Be Clear and Concise: When writing your application, keep it clear and concise. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication, so make it easy for us to understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do at StudySmarter.
How to prepare for a job interview at VIQU Limited
✨Know Your ITSM Tools
Familiarise yourself with ITSM tools like ServiceNow and JIRA before the interview. Be ready to discuss how you've used these tools in past roles, especially in relation to Change, Incident, and Problem management.
✨Showcase Your Coordination Skills
Prepare examples that highlight your experience in coordinating across teams. Think about specific instances where you facilitated communication between Infrastructure, Compute, and Network teams, and be ready to share how you managed ticket queues and SLA compliance.
✨Understand the Legal Sector
Since this role is within a Global Legal Company, brush up on the unique challenges and processes in the legal sector. Being able to speak knowledgeably about how ITSM practices apply in this context will set you apart.
✨Prepare for Stakeholder Management Questions
Expect questions about stakeholder management. Have examples ready that demonstrate your ability to manage relationships and communicate effectively with various stakeholders, especially in a global environment.
