At a Glance
- Tasks: Provide 2nd Line IT support and resolve technical issues in a modern Microsoft environment.
- Company: Join a proactive IT team focused on delivering high-quality support.
- Benefits: Gain valuable experience, work in a dynamic environment, and enhance your tech skills.
- Other info: Onsite role in Fareham, with opportunities for professional growth.
- Why this job: Make a real impact by supporting critical applications and maintaining secure IT infrastructure.
- Qualifications: Experience in 2nd Line IT support and strong knowledge of Microsoft 365.
The predicted salary is between 40000 - 45000 £ per year.
IT Support Engineer – 8-month contract – Fareham
My Client is looking for a proactive and customer-focused IT Support Engineer to join a IT team, providing high-quality 2nd Line support across a modern Microsoft environment.
The IT Support Engineer will be responsible for resolving technical issues, supporting business-critical applications, and helping maintain a reliable and secure IT infrastructure.
Any previous experience supporting Microsoft 365 migration projects would be a distinct advantage.
Skills & Experience
- Proven experience providing 2nd Line IT Support in a Microsoft environment.
- Strong Microsoft 365 administration and support experience.
- Solid knowledge of Active Directory user and group management.
- Experience supporting Windows 10 and Windows 11 operating systems.
- Good understanding of the Microsoft End User Computing (EUC) stack.
- Experience supporting business applications, including troubleshooting and user support.
- Knowledge of application patching and server-based application maintenance.
- Excellent troubleshooting and problem-solving skills.
Key Responsibilities
- Provide 2nd Line technical support to end users, resolving incidents and service requests within agreed SLAs.
- Administer and support Microsoft 365, including user management, licensing, and troubleshooting.
- Manage Active Directory user accounts, including joiners, movers, leavers, group permissions, and password resets.
- Support and administer Windows 10 and Windows 11 desktop environments.
- Deliver application support for both third-party and internally developed business applications.
- Deploy and patch applications on Windows servers, ensuring systems remain secure and up to date.
- Investigate technical issues, perform root cause analysis, and implement long‑term solutions.
The IT Support Engineer is required onsite in Fareham, at least 4 days a week.
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IT Support Engineer in Fareham employer: VIQU Limited
VIQU Limited is an exceptional employer that fosters a dynamic and innovative work culture in the heart of Cardiff. With a strong emphasis on employee growth, we offer numerous opportunities for professional development and skill enhancement, particularly in leading-edge technologies. Our hybrid work model promotes flexibility and work-life balance, making VIQU an ideal place for those looking to make a meaningful impact in the realm of software engineering.
