b Overview /b p In this role you will act as a Level 2 escalation point within Service Operations for a data protection specialist provider. You will own hands-on technical issues, review logs, coordinate with vendors, and perform client data restores. You will configure monitoring, patch applications and maintain technical documentation, while communicating clearly with customers and partners. You’ll work with enterprise data protection technologies and deepen your expertise in a specialist environment, with quarterly travel to London. /p b Pay / Benefits /b ul li 25 days’ holiday plus your birthday /li li health insurance /li li enhanced maternity and paternity policies /li li holiday carry-over options /li li flexible working options /li li early Friday finishes during July /li /ul b Responsibilities /b ul li Act as Level 2 escalation for Level 1 support /li li Troubleshoot both straightforward and complex issues /li li Review logs and identify resolutions /li li Escalate to vendors and manage through resolution /li li Communicate effectively with customers and partners /li li Patch and update applications /li li Implement changes and service requests /li li Complete client data restores /li li Configure and maintain monitoring and alerting /li li Produce accurate technical documentation /li li Administer Rubrik, Druva, Zerto and Commvault /li li Manage escalations into Level 3 support /li /ul b Key requirements /b ul li Strong technical background with previous Level 2 IT support experience /li li Confident troubleshooting and escalation capability /li li Strong written and verbal customer communication skills /li li Ability to work with technical and business stakeholders /li li Backup or DR exposure including Rubrik, Druva, Zerto, Commvault or NetBackup would be advantageous /li li VMware, Hyper-V, Nutanix, Azure or AWS knowledge would be advantageous /li li Microsoft 365, Windows Server or Linux knowledge would be advantageous /li li PowerShell scripting and automation skills would be advantageous /li li ITIL awareness would be advantageous /li /ul ul li customer-focused communication /li li stakeholder collaboration /li li problem-solving orientation /li li Rubrik /li li Druva /li li Zerto /li /ul
Data Protection Specialist employer: VIQU Limited
Join a leading Investment Banking firm in London, where you will thrive in a dynamic hybrid work environment that fosters innovation and collaboration. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to work on complex projects that make a real impact in the financial sector. Our inclusive work culture values your contributions and encourages you to take ownership of your projects, ensuring a rewarding and meaningful career path.
