At a Glance
- Tasks: Provide top-notch IT support and manage support tickets for internal staff.
- Company: Join a dynamic team in a thriving tech environment.
- Benefits: 12-month contract with potential for extension and hands-on experience.
- Other info: Work onsite in Crawley, 5 days a week, and enhance your customer service skills.
- Why this job: Kickstart your career in IT while helping others solve tech issues.
- Qualifications: Experience in IT support, especially in a Microsoft environment.
The predicted salary is between 25000 - 30000 £ per year.
VIQU have been approached by a customer who is seeking a 1st Line Support contractor to provide additional BAU support for their internal staff. The successful candidate will have solid previous experience in IT Support within a Microsoft environment and will be committed to delivering excellent customer service.
The role will involve managing and escalating support tickets mainly focused on hardware issues, as well as handling software and break-fix issues. This role involves working with external clients, so communication skills and a focus on customer service are paramount.
Key skills & responsibilities for the First Line Support:
- 1st Line / Service Desk / Customer Support in a Windows / Microsoft environment
- SharePoint
- Windows 10
- Office 365
- Active Directory
- Azure
- Intune
- Experience supporting with face-to-face IT support
- Triaging tickets and escalating to relevant teams where necessary
- Experience with break-fix issues with laptops, iPads, and iPhones
- Excellent customer service skills
Role details:
- Job type: Contract
- Duration: 12 months' contract with view to extend
- Location: Crawley - 5 days per week onsite
1St Line Support Engineer in Crawley employer: VIQU Limited
VIQU Limited is an exceptional employer that fosters a dynamic and innovative work culture in the heart of Cardiff. With a strong emphasis on employee growth, we offer numerous opportunities for professional development and skill enhancement, particularly in leading-edge technologies. Our hybrid work model promotes flexibility and work-life balance, making VIQU an ideal place for those looking to make a meaningful impact in the realm of software engineering.
