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- Tasks: Lead and build a new automation support team while driving innovation.
- Company: Join a leading organisation with a focus on automation and technology.
- Benefits: Competitive salary, bonus potential, and remote work flexibility.
- Why this job: Shape the future of automation support and make a real impact.
- Qualifications: Experience with Power Platform, ServiceNow, and RPA tools required.
- Other info: Great opportunity for leadership and career growth in a dynamic environment.
The predicted salary is between 40800 - 61200 £ per year.
VIQU are partnering with a leading organisation to recruit a hands-on Automation Support Manager to build and lead a brand-new internal automation support team. This is a rare opportunity to take full ownership of automation support, shaping the team, processes, and governance from the ground up while driving innovation across the business.
Initially, you’ll work directly with Power Platform, ServiceNow, and RPA solutions, delivering small-scale automations and supporting workflows, before focusing on strategic leadership, process improvement, and long-term team management. You’ll act as the escalation point for critical issues, maintain existing automations by resolving incidents and problem records within agreed SLAs, manage team KPIs, and drive continuous improvement across the organisation.
Key Responsibilities- Build, lead, and grow the automation support team from scratch.
- Transition automation support in-house from third-party providers.
- Oversee Power Platform, ServiceNow, and RPA solutions, delivering hands-on support initially.
- Maintain existing automations, resolving incidents and problem records within agreed SLAs.
- Define and implement governance, processes, and documentation for automation support.
- Collaborate with stakeholders to ensure automation meets functional and non-functional requirements.
- Identify opportunities for new automations and drive cost savings.
- Manage team performance, SLA/KPI targets, and act as escalation point for complex issues.
- Strong experience with Power Platform (Power Apps, Power Automate) and low-code automation.
- ServiceNow experience, including managing developers and integrations.
- Hands-on experience with RPA tools such as UiPath.
- Leadership and people management experience; able to coach, mentor, and develop a team.
- Strong process, governance, and documentation skills.
- Excellent stakeholder management, problem-solving, and prioritisation skills.
- Hands-on development experience desirable, with ability to balance technical work and leadership.
Apply now to speak with Phoebe Rees at VIQU IT in confidence. Call 0121 720 3665 or email phoebe.rees@viqu.co.uk.
Automation Support Manager in City of London employer: VIQU Limited
Contact Detail:
VIQU Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automation Support Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Automation Support Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to automation and team management. We suggest doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio of your past automation projects or any relevant work. We want to see how you’ve tackled challenges and driven innovation in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see how you can contribute to building and leading our new automation support team!
We think you need these skills to ace Automation Support Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Automation Support Manager role. Highlight your experience with Power Platform, ServiceNow, and RPA tools like UiPath. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our new automation support team. Share specific examples of your leadership and problem-solving skills that align with the job description.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Quantify your successes where possible, like improvements in SLAs or KPIs. We love seeing how you've made a difference in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at VIQU Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Power Platform, ServiceNow, and RPA tools like UiPath. Be ready to discuss specific projects you've worked on and how you've used these technologies to solve problems or improve processes.
✨Showcase Your Leadership Skills
As an Automation Support Manager, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've coached or mentored others in the past, and be ready to discuss your approach to managing performance and driving continuous improvement.
✨Understand the Business Needs
Familiarise yourself with the company's goals and how automation can drive innovation and cost savings. Be prepared to discuss how you would identify new automation opportunities and align them with the organisation's strategic objectives.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving and prioritisation skills. Think about past challenges you've encountered in automation support and how you resolved them, especially under tight SLAs.
