Service Desk Analyst – 12-Month Contract – Cambridge
My customer is looking for a customer-focused Service Desk Analyst to provide IT support across service desk tickets, desktop support, AV and meeting room technology. The successful candidate will have excellent communication skills, a proactive approach and a strong focus on delivering a positive user experience.
Skills Required from the Service Desk Analyst:
- Experience working within an IT service desk or IT support environment.
- Windows 10/11 desktop support and troubleshooting.
- Hardware, software and peripheral support.
- Experience managing incidents and service requests through a ticketing system.
- AV and meeting room technology support.
- Microsoft 365 support experience.
- Excellent customer service and communication skills.
- Strong troubleshooting, prioritisation and problem-solving abilities.
Key Responsibilities of the Service Desk Analyst:
- Manage and resolve service desk tickets and user support requests in line with agreed SLAs.
- Provide hands‑on desktop support for hardware, software and Windows‑related issues.
- Support meeting rooms, AV equipment and conferencing technology.
- Troubleshoot IT issues and elevate where necessary.
- Provide clear communication and regular updates to users throughout the resolution process.
- Assist with IT equipment setup, deployments and general onsite support.
- Work collaboratively with wider IT teams to ensure timely resolution of issues.
The Service Desk Analyst is required onsite, 5 days a week in Cambridge.
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Service Desk Analyst in Cambourne employer: VIQU Limited
Join a leading Investment Banking firm in London, where you will thrive in a dynamic hybrid work environment that fosters innovation and collaboration. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to work on complex projects that make a real impact in the financial sector. Our inclusive work culture values your contributions and encourages you to take ownership of your projects, ensuring a rewarding and meaningful career path.
