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For Companies At a Glance
- Tasks: Lead service delivery for enterprise customers and drive continuous improvement.
- Company: Fast-growing Managed Service Provider with a focus on flexibility and growth.
- Benefits: Up to £60,000 salary, 25 days holiday, birthday off, and early finishes in July.
- Why this job: Make a real impact in a hands-on role while enjoying remote work flexibility.
- Qualifications: Experience in service delivery and strong understanding of backup technologies required.
- Other info: Engaging team events and excellent career development opportunities await you.
The predicted salary is between 50000 - 60000 £ per year.
About the Role
VIQU is partnering with a fast-growing specialist Managed Service Provider to recruit a Technical Service Delivery Manager on a permanent basis. This is an entirely remote role, offering genuine flexibility, a salary of up to £60,000, 25 days’ holiday plus your birthday off, early Friday finishes in July, and ongoing training and development. While fully remote day to day, you will still attend engaging team days, company events, and occasional customer sessions. This is a hands-on, customer-facing role focused on delivering high-quality managed services to a global enterprise customer base. You will own service delivery end to end, lead technical service reviews, and work closely with internal teams to drive continuous improvement and customer success.
Key Responsibilities
- Own service delivery for a portfolio of enterprise customers
- Run regular technical QBRs and service reviews
- Ensure SLAs, KPIs, and service metrics are met or exceeded
- Analyse service data and produce clear, customer-facing reports
- Act as an escalation point for high-priority service issues
- Identify service improvements and customer success initiatives
- Support onboarding reviews and process improvements
- Communicate product and vendor roadmaps to customers
- Identify opportunities for additional services where appropriate
Key Requirements
- Experience in Service Delivery, Customer Success, or a similar customer-facing role within an MSP
- Strong understanding of backup and DR technologies such as Rubrik, Druva, Zerto, Commvault, or NetBackup
- Experience running technical QBRs with enterprise customers
- Working knowledge of ITIL processes
- Broad infrastructure awareness including Windows, M365, VMware, networking, and data centres
- Strong communication and stakeholder management skills
Please note: MSP experience is essential; internal-only IT roles will not be suitable.
Service delivery Manager in Bristol employer: VIQU Limited
Contact Detail:
VIQU Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service delivery Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in managed service providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and customer success. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your expertise! When you get the chance to speak with potential employers, highlight your experience with backup and DR technologies. Make sure they know you’re the go-to person for service delivery excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service delivery Manager in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in service delivery and customer success, especially within an MSP environment. We want to see how your skills align with the key responsibilities listed in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed service delivery and improved customer satisfaction in previous roles. Keep it engaging and relevant!
Showcase Your Technical Skills: Since this role involves technical service reviews, make sure to highlight your knowledge of backup and DR technologies like Rubrik or Zerto. We love seeing candidates who can demonstrate their understanding of ITIL processes and infrastructure awareness, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at VIQU Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of backup and disaster recovery technologies like Rubrik, Druva, and Zerto. Being able to discuss these confidently will show that you’re not just familiar with the tools but can also leverage them effectively in a service delivery role.
✨Prepare for Technical QBRs
Since running technical QBRs is a key responsibility, practice how you would present service metrics and improvements. Think about how you can communicate complex data clearly and concisely to customers, as this will be crucial in demonstrating your value.
✨Showcase Your Customer Success Mindset
Be ready to share examples of how you've driven customer success in previous roles. Highlight specific initiatives you've led that improved service delivery or customer satisfaction, as this aligns perfectly with what the company is looking for.
✨Engage with Stakeholders
Strong communication and stakeholder management skills are essential. Prepare to discuss how you've effectively managed relationships with various stakeholders in the past, and think of strategies you’ve used to ensure everyone is on the same page during service delivery.
