Service Lifecycle Manager in Birmingham

Birmingham Full-Time No home office possible

Overview

Service Lifecycle Manager

Location : Birmingham | Onsite : 3 days per week | Type : Permanent | Salary : Competitive

VIQU has partnered with a leading organisation to recruit an experienced IT Service Lifecycle Manager / Service Manager. This is a fantastic opportunity to take ownership of the full IT service lifecycle, drive continual improvements, and work closely with senior IT leadership.

Responsibilities

Oversee the full IT service lifecycle, from design through to retirement
Lead Change Management, including running Change Advisory Board (CAB) meetings to assess, approve, and prioritise changes
Manage the service portfolio to ensure alignment with business strategy and value delivery
Drive continual service improvement initiatives across systems and processes
Coordinate release management, ensuring minimal disruption and effective communication
Collaborate with stakeholders to gather requirements and design services that meet business needs
Implement and optimise new systems or processes (e.g. ticketing platforms) to enhance service delivery and efficiency

Requirements

ITIL certified, with strong practical knowledge of the ITIL framework
7+ years proven experience in IT Service Management
3+ years in a leadership or managerial role overseeing ITIL processes
Hands-on experience running or facilitating CAB meetings
Experience implementing new systems or processes, including ticketing platforms
Knowledge of governance, due diligence, and formal IT frameworks
Excellent communication and stakeholder management skills
Experience in legal, insurance, finance, or a related professional services sector (desirable)
Advanced ITIL certifications (preferred)

Apply Now

To apply in confidence, contact Phoebe Rees via the VIQU IT website.

Know someone suitable? Refer them and earn up to £1,000 if successful (terms apply).

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