At a Glance
- Tasks: Manage global customer relationships and ensure successful delivery of technical services.
- Company: Growing tech organisation with a focus on innovation and customer success.
- Benefits: Fully remote role with a competitive salary and opportunities for professional growth.
- Other info: Exciting career growth opportunities and a chance to work with cutting-edge technology.
- Why this job: Join a dynamic team and make a real impact in service delivery.
- Qualifications: Experience in service delivery management and strong technical knowledge required.
The predicted salary is between 58500 - 71500 £ per year.
- Technical Service Delivery Manager
- Fully Remote | Permanent | £60,000
VIQU are partnering with a growing technology organisation to recruit a Technical Service Delivery Manager, managing global customer relationships and ensuring the successful delivery of technical services.
As Technical Service Delivery Manager, you'll run QBRs and service reviews, monitor SLAs, drive service improvements and act as an escalation point for customer issues.
Key Responsibilities
- Run QBRs and technical service reviews.
- Monitor SLAs, service metrics and improvement actions.
- Manage relationships with key customer stakeholders.
- Act as an escalation point for high-priority incidents.
- Identify service improvements and additional customer requirements.
- Produce and analyse service performance reports.
Key Requirements
- Previous Technical Service Delivery Manager, Service Delivery Manager or Customer Success experience.
- Managed services experience managing multiple customers.
- Experience running technical QBRs and service reviews.
- Good understanding of ITIL, SLAs and service improvement.
- Technical knowledge of IT infrastructure, backup and disaster recovery.
- Experience with Rubrik, Druva, Zerto, Commvault or Net Backup is advantageous.
- Excellent customer-facing and stakeholder management skills.
This Technical Service Delivery Manager opportunity is ideal for someone who combines strong service management experience with technical knowledge.
Apply now to speak with VIQU IT in confidence, or reach out to Phoebe Rees via the VIQU IT website.
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We'll thank you with up to £1,000 if your referral is successful (terms apply).
For more exciting roles and opportunities like this, please follow us on Linked In @VIQU IT Recruitment.
Service Delivery Manager in Birmingham employer: VIQU Limited
VIQU Limited is an exceptional employer that fosters a dynamic and innovative work culture in the heart of Cardiff. With a strong emphasis on employee growth, we offer numerous opportunities for professional development and skill enhancement, particularly in leading-edge technologies. Our hybrid work model promotes flexibility and work-life balance, making VIQU an ideal place for those looking to make a meaningful impact in the realm of software engineering.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what VIQU Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges VIQU Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at VIQU Limited!
✨Direct Apply to VIQU Limited
Let's not forget to apply directly through the VIQU Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery Manager in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at VIQU Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at VIQU Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at VIQU Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
