Senior IT Support Engineer
Bedford – Onsite (5 days per week, with regular travel to offices and sites)
£40,000 – £50,000 + £4,000 car allowance
Key Responsibilities of the Senior IT Support Engineer:
- Take ownership of second and third line escalations, resolving complex technical issues through to completion and addressing recurring problems at source.
- Deliver IT for new site mobilisations and demobilisations, including connectivity, network configuration, segmentation and equipment provisioning.
- Administer Microsoft 365, Exchange Online, Entra ID, Conditional Access and Intune across multiple environments.
- Manage the Windows endpoint estate, including imaging, application deployment, patching, compliance and the ongoing transition from SCCM to Intune co-management.
- Maintain Windows Server and Hyper-V infrastructure, covering builds, patching, backup and recovery.
- Support and develop networking across offices and sites, including switching, firewalls, wireless, VPNs and site connectivity.
- Contribute to infrastructure projects from initial scoping through to delivery and handover, working directly with third-party suppliers where required.
- Maintain accurate service desk, asset and technical documentation while sharing knowledge across the wider IT team.
Key Experience Required of the Senior IT Support Engineer:
- Demonstrable experience taking ownership of infrastructure and resolving second and third line issues independently rather than routinely escalating them.
- Strong hands-on experience administering Windows Server and Microsoft 365 environments..
- Solid networking fundamentals with the ability to troubleshoot issues across multi-site environments.
- Comfortable engaging directly with technical suppliers and challenging delivery where necessary.
- Strong organisation and prioritisation skills, with the ability to manage several technical workstreams simultaneously.
- Full UK driving licence and willingness to travel regularly to offices and construction sites.
- Relevant technical certifications are desirable but not essential, and previous construction industry experience is not required.
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Senior It Support Engineer in Bedford employer: VIQU Limited
Join a leading Investment Banking firm in London, where you will thrive in a dynamic hybrid work environment that fosters innovation and collaboration. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to work on complex projects that make a real impact in the financial sector. Our inclusive work culture values your contributions and encourages you to take ownership of your projects, ensuring a rewarding and meaningful career path.
