2nd Line Support Engineer
2nd Line Support Engineer

2nd Line Support Engineer

Full-Time 24000 - 28000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Provide 2nd line technical support and manage ticketing for diverse customers.
  • Company: Join a growing IT Managed Service Provider with a collaborative team atmosphere.
  • Benefits: Enjoy hybrid work options, mileage reimbursement, and a competitive salary.
  • Why this job: Perfect for tech enthusiasts wanting to expand their skills in a dynamic environment.
  • Qualifications: Experience in MSP, strong knowledge of Windows, Office 365, and troubleshooting skills required.
  • Other info: Referral bonus available for successful candidate recommendations.

The predicted salary is between 24000 - 28000 £ per year.

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2nd Line Support Engineer | Permanent
£30,000–£35,000 | Coleshill (West Midlands) | Hybrid

This is a full-time, permanent role with a growing IT Managed Service Provider that’s expanding its technical support team following continued growth and investment. You’ll join a collaborative team of 12 engineers, providing support to a wide range of customers both remotely and on-site (mileage and expenses covered).

This role offers exposure to a broad technical stack and is ideal for someone with MSP experience looking to develop their skills further.

Key Responsibilities

Manage and update the ticketing system, ensuring all issues are logged accurately with timely progress updates

Respond to service desk calls and tickets, prioritising 2nd line issues and providing effective technical support

Take ownership of escalations from 1st line technicians, resolving more complex technical problems efficiently

Provide on-site support to customers when required (mileage and expenses paid)

Key Requirements

Previous experience in an MSP or similar fast-paced support environment

Strong knowledge of Windows 10/11, Office 365, Azure AD and Intune

Proficient in Active Directory administration and troubleshooting

Good understanding of virtualisation technologies (VMware, Hyper-V)

Familiarity with PBX systems, firewalls, routers and switches

Experience with backup solutions and data recovery practices

Excellent communication skills and confidence in supporting a variety of end users

2nd Line Support Engineer | Permanent
£30,000–£35,000 | Coleshill (West Midlands) | Hybrid

Apply now to speak with VIQU IT in confidence. Or reach out to Aaron Chiverton via the VIQU IT website or at [emailprotected]

Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).

For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment

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2nd Line Support Engineer employer: VIQU Limited

Join a dynamic and growing IT Managed Service Provider in Coleshill, where you'll be part of a collaborative team dedicated to delivering exceptional technical support. With a strong focus on employee development, we offer opportunities for skill enhancement and career progression, all within a supportive hybrid work environment. Enjoy the benefits of working with a diverse technical stack while being rewarded for your contributions through competitive salaries and covered expenses for on-site support.
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Contact Detail:

VIQU Limited Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land 2nd Line Support Engineer

✨Tip Number 1

Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11, Office 365, and Azure AD. Having hands-on experience or relevant certifications can really set you apart from other candidates.

✨Tip Number 2

Network with current employees or others in the industry through platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specific challenges they face, which you can address during your interview.

✨Tip Number 3

Prepare to discuss real-life scenarios where you've successfully resolved complex technical issues. This will demonstrate your problem-solving skills and ability to take ownership of escalations, which is crucial for a 2nd Line Support Engineer.

✨Tip Number 4

Showcase your communication skills by practicing how you would explain technical concepts to non-technical users. This is vital since you'll be supporting a variety of end users, and clear communication can make all the difference.

We think you need these skills to ace 2nd Line Support Engineer

Windows 10/11 Proficiency
Office 365 Knowledge
Azure AD Management
Intune Administration
Active Directory Troubleshooting
Virtualisation Technologies (VMware, Hyper-V)
PBX Systems Familiarity
Networking Skills (Firewalls, Routers, Switches)
Backup Solutions Experience
Data Recovery Practices
Ticketing System Management
Effective Communication Skills
Problem-Solving Skills
Customer Service Orientation
Time Management

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the 2nd Line Support Engineer position. Tailor your application to highlight relevant experience in managing ticketing systems and providing technical support.

Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in an MSP or similar environment. Mention specific technologies you are proficient in, such as Windows 10/11, Office 365, Azure AD, and any virtualisation technologies you've worked with.

Showcase Communication Skills: Since excellent communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with end users and team members. This could include experiences where you resolved complex issues or provided training.

Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific needs of the company. Mention why you are interested in the role and how your skills align with their requirements. Make sure to express your enthusiasm for joining a collaborative team.

How to prepare for a job interview at VIQU Limited

✨Know Your Technical Stuff

Make sure you're well-versed in the key technologies mentioned in the job description, such as Windows 10/11, Office 365, Azure AD, and Intune. Brush up on your knowledge of virtualisation technologies like VMware and Hyper-V, as well as Active Directory administration.

✨Demonstrate Problem-Solving Skills

Be prepared to discuss specific examples of complex technical problems you've resolved in the past. Highlight your ability to take ownership of escalations and how you efficiently managed those situations.

✨Showcase Your Communication Skills

Since you'll be supporting a variety of end users, it's crucial to demonstrate excellent communication skills. Practice explaining technical concepts in simple terms, and be ready to showcase your confidence in dealing with customers.

✨Familiarise Yourself with the Company

Research the IT Managed Service Provider and understand their services and customer base. This will help you tailor your responses during the interview and show that you're genuinely interested in the role and the company.

2nd Line Support Engineer
VIQU Limited
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