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- Tasks: Troubleshoot tech issues, manage tickets, and support users both remotely and on-site.
- Company: Join a growing IT Managed Service provider in Coleshill with a vibrant team of engineers.
- Benefits: Enjoy hybrid work options, mileage reimbursement, and a collaborative work environment.
- Why this job: Be part of a dynamic team, tackle diverse tech challenges, and enhance your skills.
- Qualifications: Experience with Office 365, Azure, Active Directory, and strong communication skills required.
- Other info: Referral bonus of up to £1,000 for successful candidate referrals.
The predicted salary is between 24000 - 28000 £ per year.
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2nd Line Support Engineer – Coleshill (West Midlands) – Hybrid – £30,000 – £35,000
VIQU have partnered with a growing IT Managed Service provider based in Coleshill (West Midlands) that is looking to grow their technical support team due to growth and further investment. The successful support engineer will join a vibrant and talent team of 12 engineers who operate within a collaborate environment.
As the support engineer you will be troubleshooting issues with a wide range of customers – this will involve being in the office support remotely and also visiting customer sites (mileage / expenses are paid).
The new hire will need to be confident with a variety of technology including Office 365, Azure, Active Directory, Intune, PBX, Firewalls, routers, switches etc.
Day to day responsibilities of the 2nd Line Support Engineer:
Manage ticketing system by ensuring all issues are logged accurately, and all relevant notes, progress updates, and actions are recorded in a timely manner .
Respond to Service Desk calls/tickets efficiently, prioritizing 2nd line issues and providing technical support to resolve user problems.
Handle escalations from 1st line technicians, taking ownership of more complex technical issues and ensuring quick resolution.
Experience required for the 2nd Line Support Engineer:
Excellent communication skills for effective support and clear user instructions.
Previous MSP experience, handling client IT issues across various technologies.
Strong knowledge of Windows 10/11 configurations, updates, and troubleshooting.
Experience with Office 365, Azure AD, and Intune for user management and support.
Proficient in Active Directory management and issue resolution.
Knowledge of virtualization technologies like VMware and Hyper-V.
Experience with backup solutions and data recovery practices.
If you have the above technical experience and want to be further challenged and stimulated in a new role this will be a great opportunity for you.
To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Belle Hegarty via belle.hegartyviqu.co.uk.
If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).
To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at ‘ VIQU IT Recruitment’ on LinkedIn, and Twitter: VIQU_UK
2nd Line Support Engineer – Coleshill (West Midlands) – Hybrid – £30,000 – £32,000
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2nd Line Engineer employer: VIQU Limited
Contact Detail:
VIQU Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as Office 365, Azure, and Active Directory. Having hands-on experience or even personal projects involving these tools can give you a significant edge during discussions.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common issues related to Windows 10/11 and networking. Being able to demonstrate your problem-solving approach in a practical scenario can impress the interviewers.
✨Tip Number 3
Network with current employees or others in the industry through platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare to discuss your previous MSP experience in detail. Be ready to share specific examples of how you've handled escalations and resolved complex technical issues, as this will showcase your capability to thrive in a similar environment.
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially with technologies mentioned in the job description like Office 365, Azure, and Active Directory. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your previous MSP experience and how it aligns with the responsibilities of the 2nd Line Support Engineer position.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to explain technical issues clearly to non-technical users.
Showcase Problem-Solving Abilities: Include instances where you successfully resolved complex technical issues. This will show your potential employer that you can handle escalations from 1st line technicians effectively.
How to prepare for a job interview at VIQU Limited
✨Know Your Tech
Make sure you're well-versed in the technologies mentioned in the job description, such as Office 365, Azure, and Active Directory. Brush up on your troubleshooting skills for Windows 10/11 and be ready to discuss your experience with these tools.
✨Showcase Your Communication Skills
As a 2nd Line Engineer, you'll need to communicate effectively with both technical and non-technical users. Prepare examples of how you've successfully explained complex issues in simple terms or resolved conflicts in previous roles.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've handled escalated issues or complex technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the technologies they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
