At a Glance
- Tasks: Provide hands-on IT support and troubleshoot tech issues at a busy manufacturing site.
- Company: Join a dynamic team at a leading IT support company in Wrexham.
- Benefits: Competitive pay, on-site experience, and a chance to grow your IT skills.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real difference by keeping IT services running smoothly for users.
- Qualifications: Experience in IT support and knowledge of Windows and Microsoft 365 required.
Technologies: Windows 10/11, Microsoft 365, Active Directory, Entra ID, Intune, Teams, Outlook, TCP/IP, DNS, DHCP, Wi-Fi.
Location: Wrexham, North Wales – site-based
Contract: 6 months
Working pattern: Full-time, on-site
We are looking for a hands-on IT Support Engineer to provide day-to-day 1st and 2nd line IT support at a busy manufacturing site. You will support office-based and operational users, troubleshooting hardware, software, network and access issues while helping to keep IT services running smoothly.
Key Responsibilities:
- Provide 1st and 2nd line IT support to users across the site.
- Troubleshoot Windows, Microsoft 365, hardware and connectivity issues.
- Set up and configure laptops, desktops and mobile devices.
- Manage user accounts and permissions through Active Directory and Entra ID.
- Support printers, scanners and manufacturing equipment.
- Log and manage incidents through the IT service desk.
- Assist with IT equipment installations, replacements and general infrastructure support.
Experience Required:
- Previous experience in an IT Support, Service Desk, Desktop Support or IT Analyst role.
- Good knowledge of Windows 10/11 and Microsoft 365.
- Experience with Active Directory, Entra ID and ideally Intune.
- Understanding of networking fundamentals, including TCP/IP, DNS and DHCP.
- Strong troubleshooting and communication skills.
- Manufacturing or warehouse IT support experience would be advantageous.
This is a great opportunity for an approachable, practical IT professional to join a busy site-based team on an initial 6-month contract.
Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.
Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).
For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.
IT Support Engineer in Wrexham employer: VIQU IT
At VIQU, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. As a Mainframe Developer in Pontefract, you'll enjoy competitive salaries, hybrid working options, and opportunities for professional growth within a supportive team environment, all while contributing to the success of cutting-edge warehouse and distribution operations.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Wrexham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what VIQU IT values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges VIQU IT might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at VIQU IT!
✨Direct Apply to VIQU IT
Let's not forget to apply directly through the VIQU IT website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Wrexham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at VIQU IT.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at VIQU IT. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at VIQU IT
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
