At a Glance
- Tasks: Lead onsite IT operations and provide top-notch support to users.
- Company: Join a prestigious global professional services organisation in Birmingham.
- Benefits: Competitive salary, hands-on role, and opportunities for career growth.
- Other info: Be part of a collaborative team with exciting projects and challenges.
- Why this job: Make a real impact by delivering high-quality IT support in a dynamic environment.
- Qualifications: 5+ years in IT support with strong technical skills and customer service experience.
The predicted salary is between 36000 - 60000 £ per year.
Location: Birmingham (onsite 5 days per week)
Type: Permanent
Salary: Competitive
VIQU has partnered with a prestigious global professional services organisation to recruit an IT Lead Site Engineer for their Birmingham office. This hands-on role is ideal for an experienced IT professional looking to take ownership of onsite IT operations, deliver high-quality user support, and drive service excellence across a fast-paced enterprise environment.
Key Responsibilities
- Provide high-quality 2nd line IT support to users onsite and remotely, ensuring timely resolution of incidents and requests
- Act as the primary onsite IT contact, delivering a white-glove service and maintaining strong stakeholder relationships
- Install, configure, and support end-user devices including laptops, desktops, printers, and mobile devices
- Support and maintain applications such as Microsoft 365, Intune, and Windows 11
- Provide local AV and meeting room support, assisting during events where required
- Collaborate with 3rd line and global IT teams to deliver upgrades, patching, and IT projects
- Maintain accurate asset records, documentation, and knowledge base entries
- Ensure compliance with security and IT governance standards
- Participate in on-call rota and occasional weekend work for upgrades or maintenance
Key Requirements
- 5+ years’ experience in a 2nd/3rd line or senior desktop support role, ideally within professional services or large enterprise environments
- Strong technical expertise across Windows 10/11, Microsoft 365, Intune, and Entra ID / Azure AD
- Proven experience delivering excellent customer service in business-facing IT support roles
- Confident communication skills with the ability to manage stakeholders effectively
- Strong troubleshooting, problem-solving, and organisational skills
- Experience supporting mobile devices and iOS management
- ITIL Foundation certification (advantageous)
To discuss this opportunity in confidence, please apply today or contact Phoebe Rees at VIQU IT Recruitment.
IT Site Lead Engineer in Willenhall employer: VIQU IT
At VIQU, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Birmingham where IT professionals can thrive. Our commitment to employee growth is evident through continuous training opportunities and a culture that values collaboration and innovation. Join us to be part of a prestigious global professional services organisation that prioritises service excellence and fosters strong stakeholder relationships.
StudySmarter Expert Advice🤫
We think this is how you could land IT Site Lead Engineer in Willenhall
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what VIQU IT values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges VIQU IT might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at VIQU IT!
✨Direct Apply to VIQU IT
Let's not forget to apply directly through the VIQU IT website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Site Lead Engineer in Willenhall
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at VIQU IT.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at VIQU IT. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at VIQU IT
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
