At a Glance
- Tasks: Own complex software incidents and mentor colleagues in a dynamic support environment.
- Company: Join a well-established SaaS business with a collaborative culture.
- Benefits: Competitive salary, bonus, and flexible working arrangements.
- Other info: Exciting career growth opportunities in a supportive environment.
- Why this job: Make a real impact by solving complex issues and enhancing team skills.
- Qualifications: Experience in 3rd line support, strong SQL skills, and some .NET/C# knowledge.
The predicted salary is between 52500 - 52500 € per year.
This is a rare opportunity to join a well-established SaaS business as one of their most senior technical escalation points. You'd be stepping into a role that sits at the crossroads of application support, database, and development.
Duties of the Senior Software Support Engineer:
- Own complex 3rd line software incidents end-to-end.
- Utilise 3rd line SQL and T-SQL to support data issues, debug procedures, and support fixes into production/staging environments (C#/.NET).
- Conduct root cause analysis by documenting findings, feeding confirmed defects back to engineering with reproducible steps, ultimately contributing to preventing the same issues recurring.
- Mentor 2nd line colleagues to upskill and improve the wider support function over time.
Experience required for the Senior Software Support Engineer:
- Experience within a 3rd line, application support, or software engineering role within a SaaS or enterprise software environment.
- Strong SQL and T-SQL stored procedures, complex queries, performance tuning.
- Hands-on experience with Microsoft SQL Server and Azure in production.
- Some .NET/C# experience to read and debug code.
- The ability to communicate clearly and speak directly to customers to identify issues.
Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the (url removed).
Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.
Third Line Software Support Engineer employer: VIQU IT
Join a dynamic SaaS business in Milton Keynes as a Senior Software Support Engineer, where you will be part of a collaborative and innovative work culture that values employee growth and development. With competitive salaries, a bonus structure, and the opportunity to mentor others, this role offers a meaningful career path while working on complex technical challenges in a supportive environment. Enjoy the unique advantage of a four-day work week on-site, allowing for a better work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Third Line Software Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in SaaS or software support. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with SQL, T-SQL, or .NET/C#, consider creating a small project or contributing to open-source. This not only sharpens your skills but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for the technical interview! Brush up on your problem-solving skills and be ready to tackle real-world scenarios. Practising common SQL queries and debugging techniques will help you shine when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Third Line Software Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Senior Software Support Engineer. Highlight your experience with SQL, T-SQL, and any relevant .NET/C# skills. We want to see how your background fits perfectly with what we're looking for!
Showcase Your Problem-Solving Skills:In your application, don’t just list your skills; demonstrate how you've used them to solve complex issues in the past. We love seeing real examples of root cause analysis and how you’ve contributed to preventing recurring problems.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to explain your experiences and achievements. We appreciate clarity, especially when it comes to technical details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on joining our team!
How to prepare for a job interview at VIQU IT
✨Know Your Tech Inside Out
Make sure you brush up on your SQL and T-SQL skills before the interview. Be ready to discuss complex queries and performance tuning, as well as how you've used these skills in past roles. It’s a good idea to have some examples of debugging procedures or data issues you've resolved.
✨Show Off Your Problem-Solving Skills
Prepare to talk about specific incidents where you conducted root cause analysis. Think of a couple of scenarios where you documented findings and communicated effectively with engineering teams. This will demonstrate your ability to own complex software incidents end-to-end.
✨Communicate Like a Pro
Since this role involves direct communication with customers, practice explaining technical concepts in simple terms. You might be asked to role-play a customer interaction, so being clear and concise is key. Show that you can bridge the gap between technical jargon and customer understanding.
✨Mentorship Mindset
As a senior engineer, you'll likely be mentoring others. Think about how you've helped colleagues in the past and be prepared to share your approach to upskilling team members. Highlight any experiences where you’ve contributed to improving the support function.
