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- Tasks: Support schools with advanced IT projects and provide expert technical support.
- Company: Leading organisation focused on improving educational IT infrastructure.
- Benefits: Competitive salary, hybrid work model, and professional development opportunities.
- Other info: Dynamic role with travel across South East England and excellent career growth.
- Why this job: Make a real difference in education while working with cutting-edge technology.
- Qualifications: Experience in 2nd or 3rd line IT support and strong problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
Location: South East England
Field-Based / Hybrid (80% Remote)
18 Month FTC
Salary: £40,000 - £45,000 + Benefits
VIQU has partnered with a leading organisation to recruit a Senior IT Support Engineer to support schools across South East England with advanced IT projects, audits, and escalated technical support. This role is ideal for a proactive and adaptable professional who thrives in a field-based position, working closely with local IT teams and educational stakeholders.
As a Senior IT Support Engineer, you will play a key role in delivering technical solutions, improving infrastructure, and supporting critical IT operations, while balancing remote work with on-site visits across the region.
Key Responsibilities- Support delivery of medium-scale IT projects, including procurement and rollout of systems
- Conduct technical audits of IT systems and processes, identifying risks and improvement opportunities
- Provide expert problem-solving and challenge existing approaches to implement effective solutions
- Contribute to IT estate refresh planning, including budgeting and infrastructure improvements
- Deliver training and guidance to local IT staff to build capability
- Provide short-term specialist support during IT incidents or crises
- Work closely with stakeholders across schools, communicating technical concepts clearly
- Travel to schools across South East England as part of project delivery (within working hours)
- Proven experience in a 2nd or 3rd line IT support or technical role
- Strong technical troubleshooting and problem-solving skills
- Experience with technologies such as Intune, Azure, Active Directory, and cloud infrastructure
- Knowledge of networking solutions such as Meraki or Ubiquiti wireless systems
- Ability to work independently and take ownership of technical projects
- Excellent communication skills with experience engaging non-technical stakeholders
- Experience within education or schools is desirable but not essential
- Full UK driving licence and willingness to travel across the region
Senior IT Support Engineer employer: VIQU IT
Contact Detail:
VIQU IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in education. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your past projects and achievements. This is your chance to demonstrate how you can tackle the challenges mentioned in the job description.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to IT support and project management. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Engineer role. Highlight your experience with technologies like Intune, Azure, and Active Directory, and don’t forget to showcase your problem-solving skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience in supporting educational institutions and how you can contribute to improving IT operations. We love a good story!
Show Off Your Communication Skills: Since you'll be working with non-technical stakeholders, it's crucial to demonstrate your ability to communicate complex ideas simply. In your application, give examples of how you've successfully engaged with different audiences in the past. We’re all about clear communication!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at VIQU IT
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Intune, Azure, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of past projects where you identified risks and implemented solutions. Highlight your ability to challenge existing approaches and improve processes. This is key for a role that involves supporting schools and enhancing their IT infrastructure.
✨Communicate Like a Pro
Since you'll be working with non-technical stakeholders, practice explaining complex concepts in simple terms. Think about how you would explain a technical issue to someone without an IT background. Clear communication can set you apart from other candidates.
✨Demonstrate Your Adaptability
This role requires a proactive approach and the ability to work independently. Be prepared to discuss how you've adapted to changing environments or unexpected challenges in previous roles. Showing that you can thrive in a hybrid work setting will resonate well with the interviewers.