At a Glance
- Tasks: Provide hands-on 2nd Line support and troubleshoot across diverse customer environments.
- Company: Join a growing Managed Service Provider with a dynamic team.
- Benefits: Enjoy a permanent, full-time role with opportunities for growth.
- Other info: Work in a structured environment with a focus on customer satisfaction.
- Why this job: Gain exposure to a variety of technologies and enhance your technical skills.
- Qualifications: Experience in 2nd Line IT Support and strong troubleshooting abilities required.
The predicted salary is between 38250 - 46750 £ per year.
VIQU have partnered with a growing Managed Service Provider who are looking to recruit an experienced 2nd Line Support Engineer to join their team. This is a hands-on support role focused on day-to-day ticket resolution, desktop support and troubleshooting across a broad range of customer environments. The role offers exposure to a wide range of technologies across end-user support, Microsoft, servers, infrastructure, networking and virtualisation, making it well suited to an engineer with a broad technical grounding who enjoys working across different environments.
Key Responsibilities
- Provide 2nd Line technical support across a range of customer environments
- Manage and resolve escalated support tickets within agreed SLAs
- Provide hands-on desktop and end-user support across hardware, software and Microsoft technologies
- Troubleshoot Windows, Microsoft 365 and Active Directory issues
- Support server and infrastructure environments
- Assist with networking and connectivity troubleshooting
- Support virtualised environments and backup infrastructure
- Assist with customer projects, upgrades, deployments and technical changes
- Maintain accurate technical documentation and ticket records
- Provide a professional and customer-focused support service
Key Requirements
- Experience in a 2nd Line IT Support or Desktop Support role
- Previous MSP experience is advantageous - broad technical knowledge across different technologies and environments is essential
- Strong troubleshooting and problem-solving skills
- Good knowledge of Microsoft 365, Windows and Active Directory
- A good grounding across servers, infrastructure and networking
- Exposure to Windows Server, Hyper-V and Veeam
- Understanding of core networking concepts and general connectivity
- Experience working within a structured support environment and to agreed SLAs
- Strong customer communication skills
- Apple/Mac support experience would be advantageous
2nd Line Engineer in Redditch employer: VIQU IT
At VIQU, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. As a Mainframe Developer in Pontefract, you'll enjoy competitive salaries, hybrid working options, and opportunities for professional growth within a supportive team environment, all while contributing to the success of cutting-edge warehouse and distribution operations.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Engineer in Redditch
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what VIQU IT values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges VIQU IT might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at VIQU IT!
✨Direct Apply to VIQU IT
Let's not forget to apply directly through the VIQU IT website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Engineer in Redditch
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at VIQU IT.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at VIQU IT. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at VIQU IT
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
