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- Tasks: Provide hands-on IT support and troubleshoot hardware, software, and network issues.
- Company: Join a dynamic team in a busy technical environment in Nottingham.
- Benefits: Gain valuable experience with competitive pay and potential for career growth.
- Why this job: Make a real difference by helping others solve their tech problems every day.
- Qualifications: Experience in IT support and strong troubleshooting skills are essential.
- Other info: Work onsite 5 days a week and collaborate with remote teams.
The predicted salary is between 30000 - 42000 £ per year.
My Customer is hiring an experienced IT Support Engineer to provide onsite 1st and 2nd line support to end-users across a busy and varied technical environment. You’ll also be involved in infrastructure, network, and security support activities, with guidance from remote teams.
IT Support Engineer job responsibilities:
- Deliver hands‑on 1st / 2nd Line support to staff, resolving hardware, software, and network issues.
- Troubleshoot and resolve incidents using an ITSM platform (Freshservice preferred, but experience with ServiceNow, Jira, or similar is also welcome).
- Set up and support new starters including workstation prep, user access, and onboarding assistance.
- Perform Windows OS troubleshooting, desktop / laptop imaging, and hardware deployment.
- Manage user accounts and permissions through Office 365 and Active Directory.
- Configure AV equipment and ensure meeting rooms are tech‑ready.
- Provide basic LAN / WLAN network troubleshooting and support.
- Assist with infrastructure and security tasks in collaboration with remote teams.
IT Support experience required:
- Proven experience in a similar IT support role (1st / 2nd Line).
- Strong troubleshooting and customer service skills.
- Familiarity with laptop builds, Windows OS, and peripheral support.
- Solid experience with Office 365 and Active Directory.
- Exposure to infrastructure / security and networking tasks is a bonus.
- A proactive and reliable team player who thrives in an onsite support environment.
This opportunity requires the IT Support Engineer to be based on‑site 5 days per week in Nottingham.
Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website.
IT Support Engineer in Nottingham employer: VIQU IT
Contact Detail:
VIQU IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Nottingham
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend local meetups or tech events in Nottingham, and don’t be shy about introducing yourself. You never know who might have a lead on your next job!
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios at home where you can resolve common IT issues. This will not only boost your confidence but also prepare you for those tricky questions during interviews.
✨Tip Number 3
When you get an interview, research the company’s tech stack and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate; you’re the perfect fit for their team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace IT Support Engineer in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support. We want to see how you've tackled hardware, software, and network issues in the past, so don’t hold back on those details!
Show Off Your Skills: When writing your application, emphasise your troubleshooting skills and familiarity with tools like Freshservice or ServiceNow. We love seeing candidates who can demonstrate their technical know-how and customer service prowess.
Be Personable: Remember, we’re looking for a proactive team player! Use your application to showcase your personality and how you thrive in an onsite support environment. A little bit of character goes a long way!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at VIQU IT
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around 1st and 2nd line support. Be ready to discuss your experience with troubleshooting hardware, software, and network issues. Familiarity with tools like Freshservice or ServiceNow will definitely give you an edge!
✨Show Off Your Customer Service Skills
As an IT Support Engineer, you'll be dealing with end-users regularly. Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to remain calm under pressure and how you’ve resolved user issues effectively.
✨Get Familiar with Office 365 and Active Directory
Since managing user accounts and permissions is part of the role, make sure you can talk confidently about your experience with Office 365 and Active Directory. If you have specific examples of how you've set up or managed user access, share those!
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about common issues you’ve encountered in previous roles and how you resolved them. This will demonstrate your problem-solving skills and your proactive approach to IT support.
