At a Glance
- Tasks: Own complex software incidents and mentor colleagues in a dynamic support environment.
- Company: Join a well-established SaaS business with a strong focus on innovation.
- Benefits: Competitive salary, bonus opportunities, and a supportive team culture.
- Other info: Opportunity for career growth in a collaborative and engaging workplace.
- Why this job: Make a real impact by solving complex issues and enhancing the support function.
- Qualifications: Experience in 3rd line support, strong SQL skills, and some .NET/C# knowledge.
The predicted salary is between 55000 - 55000 € per year.
This is a rare opportunity to join a well-established SaaS business as one of their most senior technical escalation points. You would be stepping into a role that sits at the crossroads of application support, database, and development.
Duties of the Senior Software Support Engineer:
- Own complex 3rd line software incidents end-to-end.
- Utilise 3rd line SQL and T-SQL to support data issues, debug procedures, and support fixes into production/staging environments (C#/.NET).
- Conduct root cause analysis by documenting findings, feeding confirmed defects back to engineering with reproducible steps, ultimately contributing to preventing the same issues recurring.
- Mentor 2nd line colleagues to upskill and improve the wider support function over time.
Experience required for the Senior Software Support Engineer:
- Experience within a 3rd line, application support, or software engineering role within a SaaS or enterprise software environment.
- Strong SQL and T-SQL stored procedures, complex queries, performance tuning.
- Hands-on experience with Microsoft SQL Server and Azure in production.
- Some .NET/C# experience to read and debug code.
- The ability to communicate clearly and speak directly to customers to identify issues.
Third Line Software Support Engineer in Milton Keynes employer: VIQU IT
Join a dynamic and innovative SaaS company in Milton Keynes, where you will be part of a collaborative work culture that values technical expertise and employee growth. With competitive salaries, performance bonuses, and opportunities to mentor and develop your skills, this role as a Senior Software Support Engineer offers a rewarding career path in a supportive environment that encourages continuous learning and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Third Line Software Support Engineer in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry, especially those who work in software support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the technical interview! Brush up on your SQL and T-SQL skills, and be ready to discuss your experience with debugging and root cause analysis. We want you to shine when it comes to showcasing your expertise.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Third Line Software Support Engineer in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Senior Software Support Engineer. Highlight your experience with SQL, T-SQL, and any relevant SaaS or enterprise software roles. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills:In your application, don’t just list your responsibilities; share specific examples of how you've tackled complex software incidents. We love seeing candidates who can demonstrate their analytical thinking and troubleshooting prowess.
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be doing a lot of that in this role. Make sure to express your enthusiasm for the position!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at VIQU IT
✨Know Your Tech Inside Out
Make sure you brush up on your SQL and T-SQL skills before the interview. Be ready to discuss complex queries and performance tuning, as well as any hands-on experience you've had with Microsoft SQL Server and Azure. They’ll likely want to see how you approach debugging and fixing issues.
✨Showcase Your Problem-Solving Skills
Prepare to talk about specific incidents where you’ve owned complex software issues from start to finish. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your root cause analysis and how you documented findings to prevent future problems.
✨Be Ready to Mentor
Since mentoring is part of the role, think of examples where you’ve helped others improve their skills. Discuss how you’ve upskilled colleagues in the past and what strategies you used to enhance the support function. This shows you’re not just a tech whiz but also a team player.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You’ll need to demonstrate your ability to communicate effectively with customers to identify issues. Consider doing mock interviews with friends or family to refine your communication style and ensure you can convey your thoughts clearly.
