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- Tasks: Provide 1st and 2nd line IT support to users and troubleshoot various tech issues.
- Company: Join a dynamic team in Manchester focused on high-quality IT support services.
- Benefits: Gain hands-on experience, develop your skills, and work in a supportive environment.
- Why this job: Make a real difference by helping others with their tech challenges every day.
- Qualifications: Familiarity with Windows OS, Microsoft Stack, and strong communication skills required.
- Other info: Opportunity for growth and involvement in exciting IT projects.
The predicted salary is between 30000 - 42000 £ per year.
My client is looking for an IT Support Engineer to manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services.
Key responsibilities of the IT Support Engineer:
- Provide 1st and 2nd line support to end users across hardware, software, infrastructure and network.
- Troubleshoot and resolve issues related to M365, Active Directory and Windows 11.
- Diagnose and resolve network connectivity and troubleshooting issues.
- Contribute to technology updates and develop ITIL best practices.
- Providing support with additional IT projects.
IT Support Engineer Experience/Technologies:
- Understanding of Windows 10/11 operating system administration and support.
- Microsoft Stack including Office 365 and Intune administration and support.
- Active Directory administration and management.
- Using ticketing system to respond to portal requests.
- User support.
- Communication and interpersonal skills.
The successful IT Support Engineer candidate will be commutable 5 days a week to Manchester.
Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website.
IT Support Engineer in Manchester employer: VIQU IT
Contact Detail:
VIQU IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Manchester
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work in support roles. They might know of openings or can even refer you directly, which can give you a leg up in the application process.
✨Tip Number 2
Brush up on your troubleshooting skills! Make sure you're ready to demonstrate your problem-solving abilities during interviews. Prepare some examples of how you've resolved issues with M365, Active Directory, or Windows 11 to show off your expertise.
✨Tip Number 3
Don’t forget to tailor your approach! When you apply through our website, make sure your CV and cover letter highlight your experience with 1st and 2nd line support. Show that you’re not just a tech whiz but also someone who can communicate effectively with users.
✨Tip Number 4
Stay updated on IT trends! Familiarise yourself with the latest technologies and best practices in IT support. This will not only help you in interviews but also show potential employers that you’re passionate about continuous learning and improvement.
We think you need these skills to ace IT Support Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10/11, M365, and Active Directory. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Keep it professional but let your personality come through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We love candidates who can think on their feet and resolve problems efficiently, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at VIQU IT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, M365, and Active Directory. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tools but can also handle real-world issues.
✨Show Off Your People Skills
As an IT Support Engineer, you'll be dealing with end users regularly. Prepare examples of how you've effectively communicated technical information to non-technical users. Highlight your interpersonal skills and how they’ve helped you resolve issues quickly and efficiently.
✨Familiarise Yourself with ITIL Best Practices
Since the role involves contributing to technology updates and developing ITIL best practices, it’s a good idea to understand the basics of ITIL. Be prepared to discuss how you’ve implemented or followed these practices in previous positions, as this will demonstrate your commitment to quality support.
✨Practice Problem-Solving Scenarios
Expect to face some technical scenarios during the interview. Practise common troubleshooting questions related to network connectivity and software issues. Being able to walk through your thought process will impress the interviewers and show them you can think on your feet.