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- Tasks: Support schools with advanced IT projects and provide escalated technical support.
- Company: Leading organisation focused on improving educational IT infrastructure.
- Benefits: Competitive salary, hybrid work model, and professional development opportunities.
- Other info: Dynamic role with travel across South East England and excellent career growth potential.
- Why this job: Make a real difference in education while working with cutting-edge technology.
- Qualifications: Experience in 2nd or 3rd line IT support and strong problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
VIQU has partnered with a leading organisation to recruit a Senior IT Support Engineer to support schools across South East England with advanced IT projects, audits, and escalated technical support. This role is ideal for a proactive and adaptable professional who thrives in a field-based position, working closely with local IT teams and educational stakeholders.
As a Senior IT Support Engineer, you will play a key role in delivering technical solutions, improving infrastructure, and supporting critical IT operations, while balancing remote work with on-site visits across the region.
Key Responsibilities- Support delivery of medium-scale IT projects, including procurement and rollout of systems
- Conduct technical audits of IT systems and processes, identifying risks and improvement opportunities
- Provide expert problem-solving and challenge existing approaches to implement effective solutions
- Contribute to IT estate refresh planning, including budgeting and infrastructure improvements
- Deliver training and guidance to local IT staff to build capability
- Provide short-term specialist support during IT incidents or crises
- Work closely with stakeholders across schools, communicating technical concepts clearly
- Travel to schools across South East England as part of project delivery (within working hours)
- Proven experience in a 2nd or 3rd line IT support or technical role
- Strong technical troubleshooting and problem-solving skills
- Experience with technologies such as Intune, Azure, Active Directory, and cloud infrastructure
- Knowledge of networking solutions such as Meraki or Ubiquiti wireless systems
- Ability to work independently and take ownership of technical projects
- Excellent communication skills with experience engaging non-technical stakeholders
- Experience within education or schools is desirable but not essential
- Full UK driving licence and willingness to travel across the region
Senior IT Support Engineer in London employer: VIQU IT
Contact Detail:
VIQU IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in education. They might know about opportunities that aren't advertised yet, and a personal recommendation can go a long way.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific projects you've worked on. Highlight your problem-solving abilities and how you've tackled challenges in previous roles.
✨Tip Number 3
Prepare for interviews by researching the company and its tech stack. Understand their needs and think about how your experience with tools like Intune and Azure can help them improve their IT operations.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find the right role and connect with us directly. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior IT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Engineer role. Highlight your experience with technologies like Intune, Azure, and Active Directory, and don’t forget to showcase your problem-solving skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your experience in supporting IT projects and how you’ve engaged with non-technical stakeholders. Let us know what excites you about working with schools!
Showcase Your Communication Skills: As a Senior IT Support Engineer, you'll need to communicate technical concepts clearly. In your application, give examples of how you've successfully explained complex ideas to non-technical folks. We love seeing candidates who can bridge that gap!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at VIQU IT
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Intune, Azure, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them. This will show your expertise and problem-solving skills.
✨Understand the Education Sector
Even if you don't have direct experience in schools, do some research on the challenges they face with IT. Familiarise yourself with common issues and think about how your skills can help improve their infrastructure. This will demonstrate your proactive approach and adaptability.
✨Communicate Clearly
Since you'll be working with non-technical stakeholders, practice explaining complex concepts in simple terms. Prepare examples of how you've successfully communicated technical information in the past. This will highlight your excellent communication skills.
✨Show Your Project Management Skills
Be ready to discuss any medium-scale IT projects you've managed or contributed to. Talk about your role in procurement, rollout, and audits. Highlight your ability to take ownership and deliver results, as this is crucial for the Senior IT Support Engineer position.