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- Tasks: Provide 2nd line support for server infrastructure and troubleshoot issues.
- Company: Join a dynamic tech team with a focus on innovation and collaboration.
- Benefits: Hybrid work, competitive pay, and opportunities for skill development.
- Other info: Great career growth potential and a chance to work with senior engineers.
- Why this job: Deepen your tech skills while making a real impact in a regulated environment.
- Qualifications: Experience in 2nd line support and knowledge of Windows Server environments.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and detail-oriented 2nd Line Support Engineer to support and maintain server infrastructure across both on-premise and cloud environments. This is a hands-on role suited to someone with solid foundational experience who is looking to deepen their skills across infrastructure, backend systems, and some frontend/server-facing technologies.
You will work closely with senior engineers to support, monitor, and maintain systems, assist with upgrades, and ensure platform stability within a highly regulated environment.
Key Responsibilities- Provide 2nd line support for physical and virtual server environments
- Monitor system performance, investigate issues, and carry out troubleshooting across backend infrastructure
- Support and maintain Windows Server platforms (basic Linux exposure beneficial)
- Assist with server upgrades, patching, and migration activities (Windows & SQL Server)
- Support core services including Active Directory, DNS, DHCP, and Group Policy
- Work with monitoring tools to ensure system availability and performance
- Assist in maintaining security standards and compliance requirements
- Collaborate with senior engineers and other teams on infrastructure improvements
- Contribute to documentation, runbooks, and standard operating procedures
- Experience in a 2nd Line Support or similar infrastructure support role
- Working knowledge of Windows Server environments
- Basic understanding of Active Directory, DNS, DHCP, and Group Policy
- Experience troubleshooting server, application, or infrastructure issues
- Awareness of backend systems and how they interact with frontend services
- Exposure to SQL Server (support, basic queries, or maintenance tasks)
- Familiarity with monitoring tools and alerting systems
- Understanding of security and compliance in regulated environments (desirable)
- Exposure to cloud platforms such as Azure or AWS (beneficial but not essential)
- Basic scripting knowledge (PowerShell or similar) is a plus
2nd Line Support Engineer in London employer: VIQU IT
Contact Detail:
VIQU IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that 2nd Line Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about Windows Server, Active Directory, and troubleshooting techniques. We want you to shine when discussing your experience with backend systems!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. We love hearing about real-life examples that demonstrate your expertise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for proactive candidates like you who are eager to support and maintain server infrastructure.
We think you need these skills to ace 2nd Line Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support Engineer role. Highlight your experience with Windows Server, Active Directory, and any troubleshooting you've done. We want to see how your skills match what we're looking for!
Show Your Passion: In your cover letter, let us know why you're excited about this role. Share your enthusiasm for infrastructure and backend systems. We love seeing candidates who are genuinely interested in growing their skills with us!
Be Specific: When describing your past experiences, be specific about the tools and technologies you've used. Mention any monitoring tools or cloud platforms you've worked with. This helps us understand your background better and how you can fit into our team.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you're keen on joining StudySmarter and makes the process smoother for everyone involved.
How to prepare for a job interview at VIQU IT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server environments, Active Directory, and troubleshooting techniques. Be ready to discuss specific scenarios where you've resolved issues or improved system performance.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex infrastructure problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical thinking.
✨Familiarise Yourself with Monitoring Tools
Since you'll be working with monitoring tools, it’s a good idea to understand how they function. If you have experience with any specific tools, be sure to mention them and how they helped you maintain system availability.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the team dynamics, ongoing projects, or the company’s approach to security and compliance. This shows your genuine interest and helps you gauge if it's the right fit for you.