At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for users.
- Company: Join a dynamic legal tech team in Liverpool with a collaborative spirit.
- Benefits: Gain valuable experience, work in a supportive environment, and earn competitive pay.
- Other info: Onsite role with great opportunities for growth and learning.
- Why this job: Be the go-to person for tech support and make a real difference every day.
- Qualifications: Experience in IT support, especially with Microsoft 365 and ServiceNow.
The predicted salary is between 40000 - 45000 £ per year.
Service Desk Engineer – 3-month contract – Liverpool
My Legal customer looking for an experienced individual to join a busy and collaborative IT Service Desk, supporting users across the business and ensuring a first-class support experience.
As a Service Desk Engineer, you'll be the first point of contact for IT support requests, providing timely and effective resolution of a wide range of technical issues.
Working as part of a supportive IT team, you'll manage incidents and service requests from initial contact through to resolution, ensuring users receive a professional and positive experience every time.
Key experience required
Experience as a Service desk engineer previously ideally in the legal industry Microsoft 365 administration and support Service Now – tickets i Manage (preferred) Windows desktop support Active Directory and user administration General hardware, software and peripheral troubleshooting Remote support tools Key responsibilities:
Providing 1st and 2nd line technical support to end users via phone, email and remote support.
Logging, managing and resolving incidents and service requests through to completion.
Troubleshooting hardware, software and Microsoft 365 related issues.
Supporting users across Windows desktop environments and core business applications.
Using Service Now to manage tickets in line with agreed service levels.
Supporting and troubleshooting i Manage where required.
Escalating more complex issues to senior technical teams when appropriate.
Maintaining accurate documentation and updating knowledge articles.
Working collaboratively with colleagues across IT to deliver an excellent support service.
The Service Desk engineer is required onsite, in Liverpool 5 days a week.
Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website.
Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).
For more exciting roles and opportunities like this, please follow us on Linked In @VIQU IT Recruitment
Service Desk Analyst in Liverpool employer: VIQU IT
At VIQU IT, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture in the heart of Birmingham. Our commitment to employee growth is evident through continuous professional development opportunities and a supportive environment that encourages strategic thinking and transformation. With competitive salaries and a focus on work-life balance, we empower our team to thrive while making a meaningful impact in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Liverpool
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like VIQU IT.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like VIQU IT. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Desk Analyst in Liverpool
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to VIQU IT.
How to prepare for a job interview at VIQU IT
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in VIQU IT's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services VIQU IT offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
