At a Glance
- Tasks: Lead the migration from ServiceNow to Freshservice while enhancing IT processes.
- Company: VIQU IT, a forward-thinking company focused on ITSM transformation.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Onsite work in Chiswick required at least three days a week.
- Why this job: Be at the forefront of an exciting ITSM transformation project in London.
- Qualifications: Experience in ITSM migration and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 € per year.
VIQU IT is seeking an experienced Service Delivery Manager to support an ITSM transformation project in London. The successful candidate will manage the transition from ServiceNow to Freshservice, ensuring minimal disruption while improving existing processes following ITIL standards.
Key responsibilities include:
- Stakeholder management
- Oversight of incidents and risks
- Leading a dedicated service delivery team
Candidates must have previous migration experience and knowledge of ITSM tools. The role requires onsite work in Chiswick at least three days a week.
ITSM Migration Lead: ServiceNow to Freshservice employer: VIQU IT
VIQU IT is an exceptional employer that fosters a collaborative and innovative work culture, particularly for those passionate about IT service management. Located in Chiswick, employees benefit from a vibrant community and access to professional development opportunities, ensuring growth and advancement within the company. With a focus on employee well-being and a commitment to excellence, VIQU IT offers a rewarding environment for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land ITSM Migration Lead: ServiceNow to Freshservice
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM space, especially those who have experience with ServiceNow and Freshservice. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL knowledge and migration strategies. We recommend practising common interview questions related to service delivery and stakeholder management to show you're the right fit for the role.
✨Tip Number 3
Showcase your previous migration experiences in conversations. We want to hear about how you tackled challenges and improved processes during past projects. Real-life examples can make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace ITSM Migration Lead: ServiceNow to Freshservice
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with ITSM tools and migration projects. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the ITSM transformation project. We love seeing passion and a clear understanding of the role, so let your personality come through.
Showcase Stakeholder Management Skills:Since stakeholder management is key in this role, make sure to include examples of how you've successfully managed stakeholders in past projects. We want to know how you handle communication and expectations!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at VIQU IT
✨Know Your ITSM Tools Inside Out
Make sure you’re well-versed in both ServiceNow and Freshservice. Be ready to discuss your previous migration experiences and how you tackled challenges during those transitions. This will show that you have the practical knowledge needed for the role.
✨Master Stakeholder Management
Prepare examples of how you've successfully managed stakeholders in past projects. Think about how you communicated with different teams and ensured everyone was on the same page. This is crucial for the role, so highlight your interpersonal skills.
✨Emphasise ITIL Knowledge
Brush up on ITIL standards and be prepared to explain how you’ve applied them in your previous roles. Discuss specific processes you improved and how they benefited the organisation. This will demonstrate your commitment to best practices in service delivery.
✨Showcase Your Leadership Skills
As you'll be leading a dedicated service delivery team, think of examples where you’ve successfully led a team through a challenging project. Highlight your approach to motivating team members and managing risks, as this will be key to ensuring a smooth transition.
