Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support and manage laptop rollout projects.
- Company: Dynamic tech company based in Central London.
- Benefits: Competitive pay, hands-on experience, and a chance to grow your IT skills.
- Why this job: Join a vibrant team and make a real difference in IT support.
- Qualifications: Experience with Windows 10/11 and strong communication skills.
- Other info: Opportunity for career growth and a referral bonus for successful candidates.
The predicted salary is between 36000 - 60000 £ per year.
My client is looking for an IT Support Engineer to manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services. The successful candidate will also play a key role in an office laptop rollout project.
Experience/Technologies:
- Experience rolling out and imaging laptops.
- Understanding of Windows 10/11 operating system.
- Administration and support of Microsoft Stack including Office 365.
- Administration and management of Active Directory.
- Using ticketing system to respond to portal requests.
- User support.
- Communication and interpersonal skills.
Key responsibilities:
- Provide 1st and 2nd line support to end users across hardware, software, infrastructure and network related issues.
- Troubleshoot and resolve issues related to M365, Active Directory and Windows 11.
- Diagnose and resolve network connectivity and troubleshooting issues.
- Contribute to technology updates and develop ITIL best practices.
The successful IT Support Engineer candidate will be commutable 5 days a week to Central London.
IT Support Engineer employer: VIQU IT
Contact Detail:
VIQU IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world and let them know you're on the hunt for an IT Support Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer for tech support roles or help friends and family with their IT issues. This not only sharpens your skills but also gives you real-life examples to discuss in interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your knowledge of Windows 10/11, Active Directory, and M365. We recommend doing mock interviews with friends or using online platforms to practice your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s a great way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10/11 and the Microsoft Stack. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Show Off Your Soft Skills: Since this role involves a lot of user support, let us know about your communication and interpersonal skills. We love candidates who can connect with users and provide top-notch support, so share examples of how you've done this in the past.
Be Specific About Your Experience: When discussing your experience with laptop rollouts or using ticketing systems, be specific! We want to hear about the projects you’ve worked on and the impact you made. The more detail, the better!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at VIQU IT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, M365, and Active Directory. Be ready to discuss your experience with these technologies and how you've used them in past roles. This will show that you're not just familiar with the tools but can also troubleshoot and resolve issues effectively.
✨Show Off Your Communication Skills
As an IT Support Engineer, you'll need to communicate clearly with users who may not be tech-savvy. Practice explaining complex concepts in simple terms. During the interview, demonstrate your interpersonal skills by engaging with the interviewer and showing that you can be personable while maintaining professionalism.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of examples from your previous experience where you successfully resolved a technical issue or managed a rollout project. This will help you illustrate your hands-on experience and approach to challenges.
✨Familiarise Yourself with ITIL Best Practices
Since the role involves contributing to technology updates and developing ITIL best practices, it’s a good idea to have a basic understanding of ITIL principles. Be prepared to discuss how you’ve applied these practices in your work, as this will show your commitment to delivering high-quality IT support services.
