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- Tasks: Be the go-to person for IT issues and support your colleagues.
- Company: Join a leading UK law firm with a supportive team culture.
- Benefits: Competitive salary, hybrid work, and opportunities for growth.
- Why this job: Make a real difference by keeping technology running smoothly.
- Qualifications: Experience in IT support and knowledge of Office 365 and Active Directory.
- Other info: Flexible shifts and a chance to improve your skills in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
VIQU have partnered with a leading UK law firm seeking an IT Support Analyst. You’ll be the first point of contact for IT issues, keeping technology running smoothly and supporting colleagues across the firm, with hands-on exposure to Office 365 and Active Directory.
Key Responsibilities of the IT Support Analyst:
- Act as first point of contact for all IT issues, supporting staff across the firm.
- Receive, log, and track incidents, resolving problems using knowledge articles and technical expertise.
- Escalate complex issues to the appropriate team when needed.
- Provide hands-on support for Office 365, Active Directory, hardware, and software.
- Maintain and update the knowledge base to ensure accurate guidance.
- Support change activities while minimizing service disruption and adhering to SLAs and security standards.
- Share expertise, coach colleagues, and contribute to continuous improvement.
- Ensure all work complies with IT policies, procedures, and security requirements.
Key Requirements of the IT Support Analyst:
- Experience supporting IT systems in a service desk/analyst capacity.
- Hands-on experience with Office 365 and Active Directory.
- Flexibility to work rotational shifts between 06:00, with occasional on-call support.
- Strong documentation and knowledge base management skills.
- High attention to detail with a proactive approach to service improvement.
Apply now to speak with VIQU IT in confidence about this IT Support Analyst position. Or reach out to Belle Hegarty via the VIQU IT website.
IT Support Analyst employer: VIQU IT
Contact Detail:
VIQU IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Remember, confidence is key, so show them what you've got!
✨Tip Number 3
Tailor your approach! When you find a role that excites you, research the company and its culture. Use this info to align your answers during interviews and show them you're the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with Office 365 and Active Directory, and don’t forget to mention any service desk experience you have. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We’re keen to see your problem-solving skills in action, so share specific instances where you’ve made a difference!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at VIQU IT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365 and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences. This will show that you're not just familiar with the software but can also handle real-world issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved IT issues in the past. Think about specific incidents where you logged, tracked, and escalated problems effectively. This will demonstrate your analytical skills and ability to work under pressure, which are crucial for the role.
✨Highlight Your Communication Skills
As the first point of contact for IT issues, you'll need to communicate clearly with colleagues. Practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with this aspect of the job.
✨Emphasise Continuous Improvement
Be prepared to discuss how you've contributed to improving processes or knowledge bases in previous positions. Share any ideas you have for enhancing IT support services at the firm. This shows that you're proactive and committed to making things better.
