At a Glance
- Tasks: Support schools with advanced IT projects and provide expert technical solutions.
- Company: Join a leading organisation dedicated to improving educational IT infrastructure.
- Benefits: Competitive salary, hybrid work model, and professional development opportunities.
- Other info: Dynamic role with travel across South East England and excellent career prospects.
- Why this job: Make a real impact in education while enjoying flexibility and growth.
- Qualifications: Experience in IT support, strong problem-solving skills, and tech-savvy.
VIQU has partnered with a leading organisation to recruit a Senior IT Support Engineer to support schools across South East England with advanced IT projects, audits, and escalated technical support. This role is ideal for a proactive and adaptable professional who thrives in a field-based position, working closely with local IT teams and educational stakeholders. As a Senior IT Support Engineer, you will play a key role in delivering technical solutions, improving infrastructure, and supporting critical IT operations, while balancing remote work with on-site visits across the region.
Key Responsibilities:
- Support delivery of medium-scale IT projects, including procurement and rollout of systems
- Conduct technical audits of IT systems and processes, identifying risks and improvement opportunities
- Provide expert problem-solving and challenge existing approaches to implement effective solutions
- Contribute to IT estate refresh planning, including budgeting and infrastructure improvements
- Deliver training and guidance to local IT staff to build capability
- Provide short-term specialist support during IT incidents or crises
- Work closely with stakeholders across schools, communicating technical concepts clearly
- Travel to schools across South East England as part of project delivery (within working hours)
Key Requirements:
- Proven experience in a 2nd or 3rd line IT support or technical role
- Strong technical troubleshooting and problem-solving skills
- Experience with technologies such as Intune, Azure, Active Directory, and cloud infrastructure
- Knowledge of networking solutions such as Meraki or Ubiquiti wireless systems
- Ability to work independently and take ownership of technical projects
- Excellent communication skills with experience engaging non-technical stakeholders
- Experience within education or schools is desirable but not essential
- Full UK driving licence and willingness to travel across the region
Apply today to speak with VIQU in confidence or contact Belle Hegarty via the VIQU website.
Senior IT Support Engineer in Guildford employer: VIQU IT
At VIQU, we pride ourselves on being an exceptional employer that values innovation and collaboration. Our supportive work culture fosters professional growth through continuous learning opportunities, while our hybrid working model allows for a healthy work-life balance. Join us in making a meaningful impact in the education sector across South East England, where your expertise will be recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in education. They might know about opportunities that aren't advertised yet, and a personal recommendation can go a long way.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios you might face as a Senior IT Support Engineer. We suggest setting up mock interviews with friends or using online platforms to get comfortable with articulating your problem-solving skills.
✨Tip Number 3
Showcase your adaptability! Since this role involves both remote work and on-site visits, be ready to discuss how you've successfully managed similar situations in the past. Highlight your experience with technologies like Intune and Azure to impress potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for proactive candidates who can bring their expertise to our team.
We think you need these skills to ace Senior IT Support Engineer in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Support Engineer role. Highlight your experience with technologies like Intune, Azure, and Active Directory, and don’t forget to mention any relevant projects you've worked on!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your problem-solving skills and how you’ve successfully engaged with non-technical stakeholders in the past.
Showcase Your Communication Skills:Since you'll be working closely with schools and local IT teams, it's crucial to demonstrate your excellent communication skills. Make sure to include examples of how you've effectively communicated technical concepts to non-technical audiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at VIQU IT
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Intune, Azure, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex IT issues in the past. Think about times when you had to challenge existing approaches or implement new solutions. This will demonstrate your proactive nature and ability to think critically under pressure.
✨Communicate Clearly with Non-Techies
Since you'll be working closely with educational stakeholders, practice explaining technical concepts in simple terms. You might be asked to describe a complicated issue or solution, so being able to communicate effectively is key. Consider role-playing with a friend to refine your approach.
✨Plan for the Field-Based Aspect
As this role involves travel to schools, be prepared to discuss your experience with field-based work. Highlight your adaptability and how you manage your time between remote and on-site tasks. Showing that you can balance both aspects will make you a strong candidate.
