At a Glance
- Tasks: Support a Microsoft-first environment and lead IT service management projects.
- Company: Growing building services organisation in Bristol with a focus on innovation.
- Benefits: Competitive salary, career growth, and opportunities to work with cutting-edge technology.
- Other info: Dynamic team environment with a focus on professional development.
- Why this job: Make a real impact in IT support while working with cloud and automation technologies.
- Qualifications: Experience in 2nd/3rd line support and strong communication skills required.
The predicted salary is between 37500 - 37500 £ per year.
- Senior IT Support Analyst
- Bristol
VIQU have partnered with a growing building services organisation in Bristol who are hiring
This role would report directly to the Head of IT, and will involve supporting a Microsoft-first environment with a strong focus on cloud, ITIL-led service delivery, ERP transformation, automation and cyber security.
The ideal candidate will have hands on experience proving 2nd 3rd line support in a Microsoft environment, and capable of leading service management and project delivery.
Experience required for the Senior IT Support Analyst
- Previous experience in a senior IT support position, managing 2nd to 3rd line tickets independently.
- Hands on experience with Microsoft 365 administration, Intune, and Windows 11.
- Exposure to Azure cloud, and virtual infrastructure (Hyper-V/ VMware).
- Experience with security tools like Microsoft Defender.
- Understanding of networking fundamentals.
- Interest in automation and AI.
- Strong communication and stakeholder management skills.
- Experience with Dynamics 365 would be advantageous.
- Job Duties of the Senior IT Support Analyst
- Administer and optimise Microsoft 365 environment including Exchange Online, Share Point, Teams as well as Azure cloud services.
- Provide IT support to 300+ end users.
- Implement and maintain Intune, AD and Entra ID solutions.
- Assist with ongoing IT projects (e. g. Dynamics 365 implementation).
- Conduct security assessments using Defender and maintain disaster recovery systems.
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Senior IT Support Analyst in Gloucester employer: VIQU IT
At VIQU IT, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture in the heart of Birmingham. Our commitment to employee growth is evident through continuous professional development opportunities and a supportive environment that encourages strategic thinking and transformation. With competitive salaries and a focus on work-life balance, we empower our team to thrive while making a meaningful impact in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Analyst in Gloucester
✨Networking in the Right Circles
Dive into communities focused on building systems and supply engineering. Join LinkedIn groups, attend industry-specific trade shows, and don’t shy away from local meetups. These are golden opportunities to connect with industry professionals who could help you land that full-time role at places like VIQU IT.
✨Showcase Your Projects
If you've worked on any projects—big or small—related to building systems, make sure to showcase them! Creating a portfolio or a detailed case study on your approach can do wonders. It’s all about showing prospective employers, like VIQU IT, that you’ve got hands-on experience and a solid understanding of the field.
✨Leverage University Resources
Are you still connected with your university? Tap into their career services! Many universities have relationships with firms in the building systems sector and can provide leads on exclusive job openings. This could be your ticket to landing the full-time job you want.
✨Get Involved in Professional Bodies
Consider joining professional organisations related to building systems and supply engineering. These often have job boards, career development events, and networking opportunities. Engaging with these can significantly increase your visibility to firms like VIQU IT and may help you secure that full-time position sooner!
We think you need these skills to ace Senior IT Support Analyst in Gloucester
Some tips for your application 🫡
Showcase Your Engineering Skills:In the building systems supply engineering field, make sure to highlight your technical skills in your CV. Include any relevant software certifications or engineering tools you’re proficient with. Demonstrating your ability to use industry-specific technologies can really set you apart!
Quantify Your Achievements:Employers love to see how you've made an impact in your previous roles. When detailing your work experience, try to include quantifiable achievements—like how you improved a system’s efficiency by a percentage or managed a project that saved your last company X amount. This shows you're results-driven and could help us at VIQU IT.
Tailor Your Cover Letter:Don’t just reuse the same old cover letter! Personalise it for the Senior IT Support Analyst role at VIQU IT. Talk about your passion for building systems and why this position excites you. We want to see your personality shine through and how you envision contributing to our team.
Include Relevant Projects:If you’ve worked on specific projects related to building systems supply engineering, don’t forget to mention them! Include any reports or case studies that showcase your problem-solving abilities and project management skills. This portfolio of work can really illustrate your expertise to us.
How to prepare for a job interview at VIQU IT
✨Know Your Technical Stuff
For a role in building systems supply engineering, make sure you're clued up about the latest technologies and tools in the field. Brush up on your knowledge of HVAC systems, plumbing, electrical layouts, and any relevant software used in modelling or design.
✨Showcase Real Projects
Since this is a full-time position, the interviewers will be keen to see your relevant experience. Bring along a portfolio that highlights the projects you've worked on, focusing on your role and the impact you had. Be ready to discuss the challenges faced and how you overcame them.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions during your interview. They may ask how you would approach a specific design challenge or troubleshoot an existing system. Think about examples from your past work where you successfully tackled problems, and be ready to articulate your thought process.
✨Understand the Industry Landscape
It's crucial to have a good grasp of the current trends affecting building systems, like sustainable engineering practices or smart technology integration. Familiarise yourself with recent advancements and be prepared to discuss how they might influence your work at VIQU IT.
