At a Glance
- Tasks: Support day-to-day IT activities and coordinate across Change, Incident, and Problem management.
- Company: Global legal company with a dynamic and collaborative environment.
- Benefits: Hybrid working model, competitive pay, and opportunities for professional growth.
- Other info: Immediate start with excellent career development opportunities.
- Why this job: Join a global team and make a real impact in the legal sector.
- Qualifications: Experience with ITSM tools like ServiceNow and JIRA, plus strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
This role will be an average of 2-3 days per week on-site, in Glasgow. Service Analyst required to work alongside the Infrastructure Team Leaders and support day-to-day activities for this Global Legal Company.
Responsibilities:
- Coordinate across Change, Incident and Problem management – ideally working within a Legal, Insurance or Financial Service environment
- Utilize ITSM and tools such as ServiceNow, JIRA, Agile and Scrum
- CAB experience / Change Advisory Board
- ICP facilitation / Integrated Change Process – run the calls and maintain reviews
- Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA’s
- Process review and improvements
- Daily ticket queue checks, including triage, and updates
- Documentation and agenda circulation
- Support Infrastructure Team Leaders in creating minutes, chasing actions and standing in for them when required
- Raising and following up escalations
- Stakeholder management
- Experience working within a global environment
Please note that the Service Analyst is an immediate start, but you will need to go through some basic background checks before you start.
To discuss this exciting Service Analyst opportunity in more detail, please APPLY NOW for a no-obligation chat with your VIQU Consultant.
Additionally, you can contact Louise Davies, by exploring the VIQU IT Recruitment website.
Service Analyst in Glasgow employer: VIQU IT
Join a leading global legal company as a Service Analyst in Glasgow, where you will thrive in a dynamic hybrid working environment that promotes collaboration and innovation. With a strong focus on employee development, you will have access to ongoing training and growth opportunities while being part of a supportive team that values your contributions. Enjoy the unique advantage of working in a vibrant city known for its rich culture and professional networking possibilities.
StudySmarter Expert Advice🤫
We think this is how you could land Service Analyst in Glasgow
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those who work in legal or financial services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Get comfy with the tools! Brush up on ITSM tools like ServiceNow and JIRA. If you can show off your skills in Agile and Scrum during interviews, you'll definitely stand out from the crowd.
✨Tip Number 3
Prepare for the interview by knowing your stuff! Research the company and its culture, and be ready to discuss how your experience aligns with their needs. This shows you're genuinely interested and not just another applicant.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names when we’re reviewing candidates!
We think you need these skills to ace Service Analyst in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Analyst role. Highlight your experience with ITSM tools like ServiceNow and JIRA, and don’t forget to mention any relevant work in legal, insurance, or financial services. We want to see how you fit into our world!
Showcase Your Skills:In your application, showcase your skills in change, incident, and problem management. Use specific examples from your past roles to demonstrate how you've successfully coordinated these processes. We love seeing real-life applications of your expertise!
Be Clear and Concise:When writing your application, keep it clear and concise. Avoid jargon unless it's relevant to the role. We appreciate straightforward communication, so make sure your points are easy to understand and get straight to the point!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at VIQU IT
✨Know Your ITSM Tools
Familiarise yourself with ITSM tools like ServiceNow and JIRA before the interview. Be ready to discuss how you've used these tools in past roles, especially in relation to Change, Incident, and Problem management.
✨Understand the Legal Sector
Since this role is within a Global Legal Company, brush up on the specific challenges and processes in the legal sector. Showing that you understand the nuances of working in a legal environment can set you apart from other candidates.
✨Prepare for Stakeholder Management Questions
Expect questions about your experience with stakeholder management. Think of examples where you've successfully communicated with different teams or facilitated meetings, particularly in a global context.
✨Show Your Agile Mindset
Be prepared to discuss your experience with Agile and Scrum methodologies. Highlight any relevant projects where you’ve applied these principles, as they are crucial for coordinating with Infrastructure and Network teams.
