At a Glance
- Tasks: Provide top-notch IT support and manage support tickets for hardware and software issues.
- Company: Join a dynamic team at VIQU IT, known for excellent customer service.
- Benefits: 12-month contract with potential extension, competitive pay, and hands-on experience.
- Other info: Work onsite in Crawley, with opportunities for growth and networking.
- Why this job: Kickstart your IT career while making a real difference for users every day.
- Qualifications: Experience in IT support within a Microsoft environment and strong communication skills.
The predicted salary is between 25000 - 35000 £ per year.
1st Line Support – 12-Month Contract - Crawley
VIQU have been approached by a customer who is seeking a 1st Line Support contractor to provide some additional BAU support for their internal staff. The successful 1st Line Support will have solid previous experience in IT Support within a Microsoft environment and will be committed to delivering excellent customer service.
The role:
This role will involve managing and escalating support tickets mainly focused on Hardware issues, as well as handling Software and breakfix issues. This role involves working with external clients also so communication skills and a focus on customer service is paramount.
Key skills & responsibilities for the First Line Support:
- 1st Line / Service Desk / Customer Support – in a Windows / Microsoft environment:
- SharePoint
- Windows 10
- Office 365
- Active Directory
- Azure
- Intune
- Experience supporting with face-to-face IT support
- Triaging tickets and escalating to relevant teams where necessary
- Experience with breakfix issues with Laptops, iPads and iPhones
- Excellent customer service skills
Role details:
- Job type: Contract
- Duration: 12 months’ contract with view to extend
- Location: Crawley – 5 days per week onsite
Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.
Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).
For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.
1st Line Support Engineer in Crawley employer: VIQU IT
At VIQU IT, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture in the heart of Birmingham. Our commitment to employee growth is evident through continuous professional development opportunities and a supportive environment that encourages strategic thinking and transformation. With competitive salaries and a focus on work-life balance, we empower our team to thrive while making a meaningful impact in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Engineer in Crawley
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like VIQU IT.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like VIQU IT. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace 1st Line Support Engineer in Crawley
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to VIQU IT.
How to prepare for a job interview at VIQU IT
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in VIQU IT's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services VIQU IT offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
