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- Tasks: Support day-to-day IT activities and coordinate across Change, Incident, and Problem management.
- Company: Join a global legal company with a dynamic and collaborative environment.
- Benefits: Hybrid working model, competitive pay, and opportunities for professional growth.
- Why this job: Make an impact in a global setting while enhancing your IT skills.
- Qualifications: Experience with ITSM tools like ServiceNow and JIRA; strong coordination skills.
- Other info: Immediate start available; background checks required.
The predicted salary is between 36000 - 60000 £ per year.
This role will be an average of 2-3 days per week on-site, in London. Service Analyst required to work alongside the Infrastructure Team Leaders and support day-to-day activities for this Global Legal Company.
Key Experience
- Experience in coordination across Change, Incident and Problem management - ideally working within a Legal, Insurance or Financial Service environment
- Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum
- Cab experience / Change Advisory Board
- ICP facilitation / Integrated Change Process - Run the calls and maintain reviews
- Work with Infrastructure, Compute and Network teams, monitoring tickets and SLAs
- Process review and improvements
- Daily ticket queue checks, including triage, and updates
- Documentation and Agenda circulation
- Support Infrastructure Team Leaders in creating minutes, chasing actions and standing in for them when required
- Raising and following up Escalations
- Stakeholder Management
- Experience working within a Global Environment
Please note that the Service Analyst is an immediate start, but you will need to go through some basic background checks before you start.
To discuss this exciting Service Analyst opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant.
Service Analyst in City of London employer: VIQU IT
Contact Detail:
VIQU IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal, insurance, or financial services sectors. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Get familiar with ITSM tools! If you haven't already, brush up on ServiceNow and JIRA. Being able to talk confidently about these tools during interviews will show you're ready to hit the ground running.
✨Tip Number 3
Practice your stakeholder management skills! Think of examples from your past experiences where you successfully managed relationships. This will help you stand out when discussing your fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it opens up opportunities for a no-obligation chat with our consultants who can guide you through the process.
We think you need these skills to ace Service Analyst in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Analyst role. Highlight your experience with ITSM tools like ServiceNow and JIRA, and don’t forget to mention any relevant work in legal or financial services. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with Change, Incident, and Problem management, and how you can support our Infrastructure Team Leaders. Keep it engaging and personal!
Showcase Your Stakeholder Management Skills: In your application, make sure to highlight your experience in stakeholder management. We love candidates who can effectively communicate and collaborate across teams, especially in a global environment. Share specific examples of how you've done this in the past!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to provide all the necessary details in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at VIQU IT
✨Know Your ITSM Tools
Make sure you brush up on your knowledge of ITSM tools like ServiceNow and JIRA. Be ready to discuss how you've used these tools in past roles, especially in relation to Change, Incident, and Problem management.
✨Showcase Your Coordination Skills
Since this role involves working closely with Infrastructure Team Leaders, prepare examples that highlight your experience in coordinating across teams. Think about specific situations where you facilitated communication or improved processes.
✨Understand the Legal Sector
Familiarise yourself with the nuances of working in a legal environment. If you have experience in this sector, be prepared to share insights on how it differs from other industries, particularly in terms of stakeholder management and compliance.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice articulating how you would handle common issues in ticket management or SLA monitoring, as this will demonstrate your practical understanding of the role.
