Service Desk Analyst – 12-Month Contract – Cambridge My customer is looking for a customer-focused Service Desk Analyst to provide IT support across service desk tickets, desktop support, AV and meeting room technology. The successful candidate will have excellent communication skills, a proactive approach and a strong focus on delivering a positive user experience. Skills Required from the Service Desk Analyst: Experience working within an IT service desk or IT support environment. Windows 10/11 desktop support and troubleshooting. Hardware, software and peripheral support. Experience managing incidents and service requests through a ticketing system. AV and meeting room technology support. Microsoft 365 support experience. Excellent customer service and communication skills. Strong troubleshooting, prioritisation and problem-solving abilities. Key Responsibilities of the Service Desk Analyst: Manage and resolve service desk tickets and user support requests in line with agreed SLAs. Provide hands-on desktop support for hardware, software and Windows-related issues. Support meeting rooms, AV equipment and conferencing technology. Troubleshoot IT issues and escalate where necessary. Provide clear communication and regular updates to users throughout the resolution process. Assist with IT equipment setup, deployments and general onsite support. Work collaboratively with wider IT teams to ensure timely resolution of issues. The Service Desk Analyst is required onsite, 5 days a week in Cambridge. Apply now to speak with VIQU IT in confidence or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment
Service Desk Analyst in Cambridge employer: VIQU IT
At VIQU, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. As a Mainframe Developer in Pontefract, you'll enjoy competitive salaries, hybrid working options, and opportunities for professional growth within a supportive team environment, all while contributing to the success of cutting-edge warehouse and distribution operations.
