At a Glance
- Tasks: Manage global customer relationships and ensure successful delivery of technical services.
- Company: Join a growing tech organisation with a focus on innovation.
- Benefits: Fully remote role with a competitive salary of £60,000.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Make a real impact by improving service delivery for global customers.
- Qualifications: Experience in service delivery management and strong customer-facing skills.
The predicted salary is between 60750 - 74250 £ per year.
Technical Service Delivery Manager Fully Remote | Permanent | £60,000
VIQU are partnering with a growing technology organisation to recruit a Technical Service Delivery Manager, managing global customer relationships and ensuring the successful delivery of technical services.
As Technical Service Delivery Manager, you'll run QBRs and service reviews, monitor SLAs, drive service improvements and act as an escalation point for customer issues.
Key Responsibilities
Run QBRs and technical service reviews.
Monitor SLAs, service metrics and improvement actions.
Manage relationships with key customer stakeholders.
Act as an escalation point for high-priority incidents.
Identify service improvements and additional customer requirements.
Produce and analyse service performance reports.
Key
Requirements
Previous Technical Service Delivery Manager, Service Delivery Manager or Customer Success experience.
Managed services experience managing multiple customers.
Experience running technical QBRs and service reviews.
Good understanding of ITIL, SLAs and service improvement.
Technical knowledge of IT infrastructure, backup and disaster recovery.
Experience with Rubrik, Druva, Zerto, Commvault or Net Backup is advantageous.
Excellent customer-facing and stakeholder management skills.
This Technical Service Delivery Manager opportunity is ideal for someone who combines strong service management experience with technical knowle...
Service Delivery Manager in Birmingham employer: VIQU IT
At VIQU IT, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture in the heart of Birmingham. Our commitment to employee growth is evident through continuous professional development opportunities and a supportive environment that encourages strategic thinking and transformation. With competitive salaries and a focus on work-life balance, we empower our team to thrive while making a meaningful impact in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at VIQU IT. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like VIQU IT before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Delivery Manager in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to VIQU IT:Your cover letter is your chance to shine! Tell us why you want to work at VIQU IT specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at VIQU IT!
How to prepare for a job interview at VIQU IT
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
