At a Glance
- Tasks: Troubleshoot and fix 2nd Line issues with Windows and Linux devices.
- Company: Join a dynamic IT support team in London.
- Benefits: Competitive salary, hands-on experience, and a supportive work environment.
- Other info: On-site role with opportunities for professional growth.
- Why this job: Enhance your tech skills while helping others solve their IT problems.
- Qualifications: Experience in IT support and knowledge of Windows/Linux systems.
The predicted salary is between 35000 - 45000 £ per year.
We are looking to speak with 2nd Line Support Engineers with experience of supporting Linux and Windows devices. This role is focused on EUC Support so you don’t have to have experience with the Server side but you will be asked to troubleshoot and fix 2nd Line issues with Windows and Linux endpoints. The ideal candidate will have practical experience building and supporting both Operating Systems and be available to be on site 5 days per week in London.
Key Requirements & Skills
- Hands-on experience in IT Support, Systems Administration, or a similar 2nd Line role.
- Technical Proficiencies:
- M365 / O365
- Windows OS
- Linux - Ubuntu
- AD/EntraID
- Group Policy
- Solid foundational or advanced knowledge of Linux OS administration.
- Device Build
- Scripting
- Config Management
- TCP/IP
- DNS
- Soft Skills: Exceptional customer service, problem-solving, and the ability to explain complex technical issues to non-technical users.
2nd line Support Engineer - Linux and Windows employer: VIQU IT
Join a dynamic and innovative team in London as a 2nd Line Support Engineer, where your expertise in Linux and Windows will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you stay at the forefront of technology. Enjoy the unique advantage of working in a vibrant city, with a focus on work-life balance and exceptional customer service, making this an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd line Support Engineer - Linux and Windows
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, tech events, or even online webinars. You never know who might have a lead on that perfect 2nd Line Support Engineer role!
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with Windows and Linux, make sure to highlight that in conversations. Bring up specific examples of troubleshooting issues or building devices to demonstrate your expertise.
✨Tip Number 3
Practice your problem-solving skills! Prepare for common technical questions or scenarios you might face in an interview. Being able to explain complex issues simply will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace 2nd line Support Engineer - Linux and Windows
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with both Windows and Linux systems. We want to see how you've tackled 2nd Line issues in the past, so don’t hold back on those details!
Show Off Your Skills:In your cover letter, mention specific tools and technologies you’ve worked with, like M365, O365, or any scripting you've done. We love seeing practical examples of your skills in action!
Be Personable:Remember, we value exceptional customer service! Use your application to showcase your soft skills, especially your problem-solving abilities and how you communicate complex tech stuff to non-techies.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at VIQU IT
✨Know Your Stuff
Make sure you brush up on your knowledge of both Windows and Linux systems. Be ready to discuss your hands-on experience with troubleshooting and fixing issues, as well as any specific tools or scripts you've used in the past.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with users, be prepared to share examples of how you've provided exceptional customer service. Think of situations where you solved a problem for a non-technical user and how you explained complex issues in simple terms.
✨Get Familiar with M365/O365
As M365 and O365 are key proficiencies for this role, make sure you understand their functionalities and common issues. You might be asked about your experience with these platforms, so having some practical examples ready will help you stand out.
✨Practice Problem-Solving Scenarios
Expect to face some technical scenarios during the interview. Practise explaining your thought process when troubleshooting issues, especially related to TCP/IP, DNS, and Group Policy. This will demonstrate your problem-solving skills and technical knowledge.
