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- Tasks: Provide 1st line IT support and resolve user issues in a MAC environment.
- Company: Join a dynamic team at VIQU, known for excellent customer service.
- Benefits: Hybrid work model, competitive pay, and referral bonuses.
- Other info: Great opportunity for growth in a supportive environment.
- Why this job: Kickstart your career in IT while helping users solve their tech problems.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
VIQU have been approached by a customer requiring a 1st Line Support contractor to provide support with everyday IT support such as dealing with 1st line user issues/tickets. The successful candidate will have solid previous experience in IT Support within a MAC environment and will be committed to delivering excellent customer service.
This role will involve supporting face to face users within the office with 1st line issues, as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with management and senior staff members as the end user, so communication skills and a focus on customer service is paramount.
Key skills:
- Customer Support in a MAC environment
- Jira
- Slack
- Zoom
- JAMF
- Triaging tickets and escalating to relevant teams where necessary
- Supporting face to face IT Support with internal users
- Excellent customer service skills
Role details:
- Job type: Contract
- IR35 status: Inside IR35
- Location: Hybrid, one day per week in London
Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.
1st Line Support Engineer employer: VIQU IT
Contact Detail:
VIQU IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and employees. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can explain technical issues in simple terms. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experience where you triaged tickets or resolved user issues effectively. This will demonstrate your ability to handle 1st line support challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are committed to delivering excellent customer service.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially within a MAC environment. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 1st Line Support role. We love seeing enthusiasm and a clear understanding of what the job entails, so let your personality come through.
Show Off Your Communication Skills: Since this role involves working closely with users and management, make sure your application reflects your strong communication skills. Whether it’s in your CV or cover letter, we want to see how you can effectively convey information and provide excellent customer service.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at VIQU IT
✨Know Your Tech
Make sure you brush up on your knowledge of MAC environments and the tools mentioned in the job description, like Jira, Slack, and JAMF. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Customer Service is Key
Since this role focuses heavily on customer service, prepare examples of how you've successfully handled user issues in the past. Think about specific situations where you went above and beyond to help a user, as this will demonstrate your commitment to excellent service.
✨Practice Your Communication Skills
You'll be working closely with management and senior staff, so it's crucial to communicate clearly and effectively. Consider doing mock interviews with a friend or family member to practice articulating your thoughts and experiences in a concise manner.
✨Ticket Triaging Techniques
Familiarise yourself with ticket triaging processes. Be ready to discuss how you would prioritise and escalate tickets based on urgency and impact. This shows that you understand the workflow and can contribute to a smooth support operation.