At a Glance
- Tasks: Own complex software incidents and mentor colleagues in a dynamic SaaS environment.
- Company: Join a well-established SaaS business with a collaborative culture.
- Benefits: Earn up to £55,000 plus bonuses and enjoy a 4-day work week.
- Other info: Great career growth opportunities and a chance to work with cutting-edge technology.
- Why this job: Make a real impact by solving complex issues and enhancing support functions.
- Qualifications: Experience in 3rd line support, strong SQL skills, and some .NET/C# knowledge.
The predicted salary is between 55000 - 55000 € per year.
This is a rare opportunity to join a well-established SaaS business as one of their most senior technical escalation points. You'd be stepping into a role that sits at the crossroads of application support, database, and development.
Duties of the Senior Software Support Engineer:
- Own complex 3rd line software incidents end-to-end.
- Utilise 3rd line SQL and T-SQL to support data issues, debug procedures, and support fixes into production/staging environments (C#/.NET).
- Conduct root cause analysis by documenting findings, feeding confirmed defects back to engineering with reproducible steps, ultimately contributing to preventing the same issues recurring.
- Mentor 2nd line colleagues to upskill and improve the wider support function over time.
Experience required for the Senior Software Support Engineer:
- Experience within a 3rd line, application support, or software engineering role within a SaaS or enterprise software environment.
- Strong SQL and T-SQL stored procedures, complex queries, performance tuning.
- Hands-on experience with Microsoft SQL Server and Azure in production.
- Some .NET/C# experience to read and debug code.
- The ability to communicate clearly and speak directly to customers to identify issues.
Apply now to speak with VIQU IT in confidence.
Third Line Software Support Engineer employer: VIQU IT Recruitment
Join a dynamic SaaS business in Milton Keynes as a Senior Software Support Engineer, where you will thrive in a collaborative work culture that values innovation and employee development. With a competitive salary of up to £55,000 plus bonuses, and the flexibility of a four-day on-site work week, this role offers not only a chance to tackle complex technical challenges but also opportunities for mentorship and professional growth within a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Third Line Software Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry, especially those who work in software support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a GitHub repository showcasing your SQL and .NET projects. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Practice makes perfect! Brush up on your technical interview skills by doing mock interviews with friends or using online platforms. Focus on explaining complex concepts clearly, just like you would to a customer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Third Line Software Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Senior Software Support Engineer. Highlight your experience with SQL, T-SQL, and any relevant .NET/C# skills. We want to see how your background fits perfectly with what we're looking for!
Showcase Your Problem-Solving Skills:In your application, don’t just list your skills; show us how you've used them to solve complex issues in the past. We love candidates who can demonstrate their ability to conduct root cause analysis and mentor others.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to describe your experiences and achievements. We appreciate clarity, especially when it comes to technical details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at VIQU IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your SQL and T-SQL skills before the interview. Be ready to discuss complex queries and performance tuning, as well as any hands-on experience you've had with Microsoft SQL Server and Azure. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Prepare for Real-World Scenarios
Think about some challenging software incidents you've handled in the past. Be prepared to walk through your thought process during root cause analysis and how you documented your findings. This will demonstrate your problem-solving skills and your ability to communicate technical issues clearly.
✨Show Off Your Mentoring Skills
Since mentoring 2nd line colleagues is part of the role, come prepared with examples of how you've helped others improve their skills. Discuss any training sessions you've led or how you've contributed to a team's growth. This will highlight your leadership potential and commitment to team success.
✨Communicate Like a Pro
Practice explaining technical concepts in simple terms. You might need to interact with customers directly, so being able to convey complex information clearly is crucial. Role-play with a friend or family member to refine your communication skills and ensure you're confident in your delivery.
