Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer relationships and drive service improvements in a fully remote role.
- Company: Join a rapidly growing managed services provider with a focus on innovation.
- Benefits: Enjoy flexible working, health insurance, and 25 days holiday plus your birthday off.
- Other info: Experience excellent career growth and team-focused culture with quarterly social events.
- Why this job: Make a real impact by enhancing service delivery and engaging with global customers.
- Qualifications: 3-4 years in service delivery management with strong technical knowledge.
The predicted salary is between 36000 - 60000 £ per year.
Viqu have partnered with a rapidly growing managed services provider to hire a Technical Service Delivery Manager, responsible for managing customer relationships, leading QBRs, and ensuring services are delivered against SLAs and key performance metrics. This customer-facing role suits someone from an MSP background who enjoys driving service improvement, engaging with stakeholders, and developing their exposure to backup and disaster recovery technologies.
Key Responsibilities:
- Lead QBRs and service reviews with a portfolio of managed service customers
- Own service performance, SLAs, KPIs, and continual service improvement plans
- Act as an escalation point for high-priority incidents and service issues
- Build strong relationships with key customer stakeholders across global accounts
- Identify service improvements, risks, and opportunities for additional services
- Review onboarding processes and recommend service delivery enhancements
- Understand customer roadmaps and assess impact on service delivery
- Produce high-quality service reports, analysing trends and performance metrics
- Gather customer feedback including CSAT and NPS, driving improvement actions
Key Requirements:
- 3–4 years' experience as a Technical Service Delivery Manager, Service Delivery Manager, or Customer Success Manager within an MSP
- Background managing external customers (not internal-only service delivery)
- High-level understanding of backup and DR technologies (e.g. Rubrik, Druva, Zerto, Commvault, NetBackup)
- Ability to discuss backup environments, configurations, and service improvements at a technical level
- Strong understanding of ITIL-based service delivery and SLA management
- Broad technical awareness across Windows, M365, VMware, networking, and data centres
- Confident running technical QBRs with demanding customers
- Excellent communication skills, attention to detail, and a proactive, team-focused attitude
Benefits:
- Fully remote working
- 25 days holiday plus an extra day for your birthday
- Early Friday finishes during July
- Health insurance
- Flexible working options
- Enhanced parental leave
- Ongoing training and development
- Quarterly fully funded company meet-ups and social events
Apply today to speak with VIQU in confidence or contact Belle Hegarty. Know someone exceptional for this position? Refer them and receive up to £1,000 if successful (terms apply).
Follow us on LinkedIn @VIQU IT Recruitment for more exciting opportunities.
Technical Service Delivery Manager employer: VIQU IT Recruitment
Contact Detail:
VIQU IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in managed services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those interviews by practising common questions related to service delivery and customer management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your expertise! When you get the chance to meet potential employers, don’t hold back on discussing your experience with backup and disaster recovery technologies. It’ll set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Service Delivery Manager. Highlight your experience with SLAs, KPIs, and customer relationships, as these are key in our world.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for service delivery and how your background in MSP aligns with what we’re looking for. Keep it engaging and relevant!
Showcase Your Technical Skills: Don’t forget to mention your knowledge of backup and disaster recovery technologies. We love seeing candidates who can discuss technical details confidently, so let that shine through in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get you into the process smoothly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at VIQU IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of backup and disaster recovery technologies like Rubrik, Druva, and Zerto. Be ready to discuss how these tools can improve service delivery and meet SLAs. The more confident you are in your technical understanding, the better you'll engage with the interviewers.
✨Showcase Your Customer Relationship Skills
Prepare examples of how you've built strong relationships with customers in previous roles. Highlight your experience leading QBRs and managing service performance. This will demonstrate your ability to connect with stakeholders and drive service improvements effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-world situations, like handling high-priority incidents or improving service delivery processes. Think through your past experiences and be ready to share specific actions you took and the outcomes. This shows your problem-solving skills and proactive attitude.
✨Understand the Company’s Service Delivery Model
Research the managed services provider's approach to service delivery and their key performance metrics. Tailor your responses to align with their values and goals. This not only shows your interest in the role but also your commitment to contributing to their success.