At a Glance
- Tasks: Lead a high-performing support team and enhance service delivery for top-notch software.
- Company: Reputable software company with a global presence and a focus on customer satisfaction.
- Benefits: Competitive salary, remote work flexibility, and opportunities for professional growth.
- Other info: Join a dynamic environment with a focus on innovation and customer success.
- Why this job: Make a real impact by improving customer experiences and leading a dedicated team.
- Qualifications: Experience in service delivery management and strong leadership skills.
The predicted salary is between 50000 - 55000 £ per year.
A specialist software company with a strong international reputation is looking for a Software Service Delivery Manager to take ownership of its customer support function and drive meaningful improvements across service delivery, release management, and ITSM processes. This is a critical leadership role supporting a customer base of around 50–70 accounts in real depth. You won't be managing a ticket queue in the thousands; you'll be owning relationships, leading a small high-performing support team, and building the processes that keep an industry-leading product performing at its best.
Responsibilities of the Software Service Delivery Manager:
- Lead and manage a team of 6 application support specialists, overseeing day-to-day performance and fostering a customer-first culture.
- Own release and upgrade management - coordinating application installations, software releases, and customer communications to ensure smooth, controlled rollouts.
- Embed and improve ITSM practices across incident, problem, and change management, bringing structure and consistency to support operations.
- Act as the primary liaison with the external infrastructure partner, ensuring hosted customer environments are secure, reliable, and well-supported.
- Monitor KPIs and customer satisfaction data.
Software Service Delivery Manager employer: VIQU IT Recruitment
As a leading specialist software company, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our remote working model allows for flexibility while our commitment to excellence ensures that you will be part of a high-performing team dedicated to delivering exceptional service to our valued customers. With competitive salaries and opportunities for quarterly travel, we offer a unique environment where your contributions directly impact our success and the satisfaction of our clients.
