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- Tasks: Lead the migration from ServiceNow to Freshservice and enhance service delivery.
- Company: Join a dynamic team at VIQU IT, driving ITSM transformation.
- Benefits: Competitive pay, referral bonuses, and opportunities for professional growth.
- Other info: Work onsite in Chiswick with flexible arrangements.
- Why this job: Make a real impact in a critical IT transformation project.
- Qualifications: Proven experience in ITSM migrations and strong ITIL knowledge required.
The predicted salary is between 50000 - 65000 £ per year.
We are looking for an experienced Service Delivery Manager (SDM) to support a critical ITSM transformation programme, migrating from ServiceNow to Freshservice. The successful Service Delivery Manager position is suited to someone who can quickly embed into an organisation, take ownership of service delivery, and drive a smooth and effective migration. The ideal candidate will have previous experience with a similar migration as well as hands-on background within Service Desk, Incident and Change Management.
Key responsibilities of the Service Delivery Manager:
- Take ownership of service delivery throughout the ITSM migration lifecycle.
- Lead the transition from ServiceNow to Freshservice, ensuring minimal business disruption.
- Assess current processes and drive ITIL-aligned improvements (not just lift-and-shift).
- Manage stakeholders across IT, business units, and third-party vendors.
- Oversee incidents, risks, issues, and dependencies during the programme.
- Experience working with Third Party Service Desk Partners.
Skills and Experience of the Service Delivery Manager:
- Must have a proven track record as a Service Delivery Manager migrating ITSM tools.
- Hands-on knowledge of ServiceNow or FreshService.
- Strong working knowledge of ITIL frameworks and best practices.
- Strong experience with Incident management, Change management, Knowledge management or Asset Management (CMDB) is desirable.
The Successful Service Delivery Manager will be required to work at least 3 days a week onsite in Chiswick.
Service Delivery Manager employer: VIQU IT Recruitment
Contact Detail:
VIQU IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with ITSM migrations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of ServiceNow and Freshservice. Be ready to discuss your hands-on experience with incident and change management, as these are key areas they'll want to hear about.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've managed risks and issues in past projects. This will demonstrate your ability to take ownership of service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience with ITSM migrations, especially if you've worked with ServiceNow or Freshservice before. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences in service delivery and how you’ve successfully managed similar migrations. We love a good story!
Showcase Your ITIL Knowledge: Since we’re all about ITIL frameworks, make sure to showcase your knowledge and experience with them in your application. Mention any relevant certifications or projects where you’ve implemented ITIL best practices. It’ll definitely catch our eye!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you can find more details about the role and our company there!
How to prepare for a job interview at VIQU IT Recruitment
✨Know Your ITSM Inside Out
Make sure you brush up on your knowledge of both ServiceNow and Freshservice. Be ready to discuss your hands-on experience with these tools, especially in the context of migrations. This will show that you’re not just familiar with the platforms but can also navigate the challenges that come with transitioning between them.
✨Demonstrate Your ITIL Expertise
Since the role requires a strong understanding of ITIL frameworks, prepare to talk about how you've applied these principles in past roles. Think of specific examples where you’ve driven improvements or managed incidents effectively. This will highlight your ability to align service delivery with best practices.
✨Stakeholder Management is Key
Be ready to discuss your experience managing stakeholders across various teams and third-party vendors. Prepare examples of how you’ve successfully communicated and collaborated with different parties during a migration project. This will showcase your ability to lead and ensure minimal disruption during transitions.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to incident management or change management. Think through how you would handle potential risks or issues during the migration process. This will demonstrate your problem-solving skills and readiness to take ownership of service delivery.