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For Companies At a Glance
- Tasks: Own complex software incidents and mentor colleagues in a dynamic SaaS environment.
- Company: Join a well-established SaaS business with a collaborative culture.
- Benefits: Up to £55,000 salary, bonus, and 4 days on-site work.
- Other info: Exciting career growth opportunities and a chance to work with cutting-edge technology.
- Why this job: Make a real impact by solving complex issues and mentoring others.
- Qualifications: Experience in 3rd line support, strong SQL skills, and .NET/C# knowledge.
The predicted salary is between 55000 - 55000 £ per year.
This is a rare opportunity to join a well-established SaaS business as one of their most senior technical escalation points. You'd be stepping into a role that sits at the crossroads of application support, database, and development.
Duties of the Senior Software Support Engineer:
- Own complex 3rd line software incidents end-to-end.
- Utilise 3rd line SQL and T-SQL to support data issues, debug procedures, and support fixes into production/staging environments (C#/.NET).
- Conduct root cause analysis by documenting findings, feeding confirmed defects back to engineering with reproducible steps, ultimately contributing to preventing the same issues recurring.
- Mentor 2nd line colleagues to upskill and improve the wider support function over time.
Experience required for the Senior Software Support Engineer:
- Experience within a 3rd line, application support, or software engineering role within a SaaS or enterprise software environment.
- Strong SQL and T-SQL stored procedures, complex queries, performance tuning.
- Hands-on experience with Microsoft SQL Server and Azure in production.
- Some .NET/C# experience to read and debug code.
- The ability to communicate clearly and speak directly to customers to identify issues.
Senior Software Support Engineer employer: VIQU IT Recruitment
Contact Detail:
VIQU IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Software Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry and let them know you're on the hunt for a Senior Software Support Engineer role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Brush up on your SQL and T-SQL skills! Since this role requires strong database knowledge, make sure you can confidently discuss complex queries and performance tuning during interviews. We recommend doing some hands-on practice to really nail it.
✨Tip Number 3
Prepare for technical interviews by simulating real-life scenarios. Think about how you'd handle complex software incidents and be ready to walk through your thought process. This will show potential employers that you can own issues end-to-end.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar faces from our community, so get your application in and let's land that job together!
We think you need these skills to ace Senior Software Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Software Support Engineer role. Highlight your experience with SQL, T-SQL, and any relevant SaaS or software engineering roles. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex software incidents in the past. We love seeing candidates who can demonstrate their ability to conduct root cause analysis and prevent issues from recurring.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be speaking directly to customers in this role. Make sure your passion for tech shines through!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at VIQU IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your SQL and T-SQL skills before the interview. Be ready to discuss complex queries and performance tuning, as well as how you've used these skills in past roles. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Prepare for Real-World Scenarios
Think of specific examples where you've owned complex software incidents or conducted root cause analysis. Be prepared to walk through your thought process and the steps you took to resolve issues. This will demonstrate your problem-solving abilities and technical expertise.
✨Show Off Your Mentoring Skills
Since mentoring is part of the role, come prepared with examples of how you've helped others improve their skills. Discuss any training sessions you've led or how you've supported colleagues in their development. This will highlight your leadership qualities and commitment to team growth.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms, as you'll need to communicate effectively with customers. During the interview, focus on being clear and concise when discussing your experiences. This will showcase your ability to bridge the gap between technical and non-technical stakeholders.