At a Glance
- Tasks: Support schools with advanced IT projects and provide expert technical solutions.
- Company: Leading organisation focused on educational IT support.
- Benefits: Competitive salary, hybrid work, and professional development opportunities.
- Other info: Opportunity to travel and engage with diverse educational stakeholders.
- Why this job: Make a real impact in education while enjoying flexibility and growth.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 40000 - 45000 € per year.
VIQU has partnered with a leading organisation to recruit a Senior IT Support Engineer to support schools across South East England with advanced IT projects, audits, and escalated technical support. This role is ideal for a proactive and adaptable professional who thrives in a field-based position, working closely with local IT teams and educational stakeholders. As a Senior IT Support Engineer, you will play a key role in delivering technical solutions, improving infrastructure, and supporting critical IT operations, while balancing remote work with on-site visits across the region.
Key Responsibilities:
- Support delivery of medium-scale IT projects, including procurement and rollout of systems
- Conduct technical audits of IT systems and processes, identifying risks and improvement opportunities
- Provide expert problem-solving and challenge existing approaches to implement effective solutions
- Contribute to IT estate refresh planning, including budgeting and infrastructure improvements
- Deliver training and guidance to local IT staff to build capability
- Provide short-term specialist support during IT incidents or crises
- Work closely with stakeholders across schools, communicating technical concepts clearly
- Travel to schools across South East England as part of project delivery (within working hours)
Key Requirements:
- Proven experience in a 2nd or 3rd line IT support or technical role
- Strong technical troubleshooting and problem-solving skills
- Experience with technologies such as Intune, Azure, Active Directory, and cloud infrastructure
- Knowledge of networking solutions such as Meraki or Ubiquiti wireless systems
- Ability to work independently and take ownership of technical projects
- Excellent communication skills with experience engaging non-technical stakeholders
- Experience within education or schools is desirable but not essential
- Full UK driving licence and willingness to travel across the region
Apply today to speak with VIQU in confidence or contact Belle Hegarty via the VIQU website.
Senior IT Support Engineer employer: VIQU IT Recruitment
VIQU is an exceptional employer that values innovation and collaboration, offering a dynamic work culture where IT professionals can thrive. With a focus on employee growth, you will have the opportunity to engage in meaningful projects across schools in South East England while enjoying the flexibility of a hybrid working model. Our commitment to supporting your professional development, combined with competitive benefits, makes VIQU a rewarding place to advance your career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in education. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your past projects and problem-solving successes. This will help you stand out during interviews and showcase your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on how you can communicate technical concepts clearly to non-technical stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to tackle those IT challenges head-on.
We think you need these skills to ace Senior IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Support Engineer role. Highlight your experience with technologies like Intune, Azure, and Active Directory, and don’t forget to showcase your problem-solving skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience in supporting educational institutions and how you can contribute to improving IT infrastructure.
Showcase Your Communication Skills:Since you'll be working with non-technical stakeholders, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to show that you can explain complex concepts simply.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets noticed, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at VIQU IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Intune, Azure, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex IT issues in the past. Think about times when you had to challenge existing approaches or implement new solutions. This will demonstrate your proactive nature and ability to think critically under pressure.
✨Communicate Clearly with Non-Techies
Since you'll be working closely with educational stakeholders, practice explaining technical concepts in simple terms. You might be asked to describe a complicated issue to someone without a tech background, so being able to communicate clearly is key.
✨Be Ready for On-Site Scenarios
As this role involves travel to schools, think about how you would handle on-site challenges. Prepare to discuss your experience with field-based support and how you adapt to different environments. This will highlight your flexibility and readiness for the role.
