At a Glance
- Tasks: Provide second line support and troubleshoot technical issues for key customers.
- Company: Established software organisation experiencing exciting international growth.
- Benefits: Competitive salary up to £40,000 plus bonus and opportunities for professional development.
- Other info: Great opportunity for learning and career advancement in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in customer support.
- Qualifications: Experience in software support and hands-on SQL skills required.
The predicted salary is between 40000 - 40000 £ per year.
VIQU are currently working with an established software organisation who are undergoing a significant amount of international growth, and so are looking to strengthen their software support teams. Due to this, they are hiring a second line software support analyst to act as a technical escalation point, assisting customers with 2nd line technical issues on their cloud SaaS platform.
Job duties of the Software Support Analyst:
- Provide second line software support to key customers.
- Utilise SQL to support customers, rectify data issues and identify root causes.
- Help to support patching, testing, software updates and cloning.
- Troubleshoot issues with SQL Server and Azure.
- Communicate with key customers within a timely manner.
- Conduct root cause analysis, and document support investigations.
Experience required for the Software Support Analyst:
- Previous experience within software or application support focused roles.
- Hands on experience with SQL, ability to write queries and ideally stored procedures (nice to have).
- The ability to communicate effectively to both technical and non-technical audiences.
- Continuous improvement mindset, with a focus on learning and development.
Software Support Analyst in Northampton employer: VIQU IT Recruitment
At VIQU, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Milton Keynes. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment where your contributions are valued. Join us to be part of a rapidly expanding software organisation that not only rewards your efforts with competitive salaries and bonuses but also encourages you to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Analyst in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the software industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you’ve got experience with SQL or troubleshooting, consider creating a portfolio or a GitHub repository showcasing your projects. This gives potential employers a taste of what you can do beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to software support. Brush up on your SQL skills and be ready to demonstrate how you’d tackle real-world problems. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting roles waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Software Support Analyst in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Software Support Analyst role. Highlight your experience with SQL and any previous software support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled technical issues in the past. We’re all about that continuous improvement mindset, so let us know how you’ve learned from challenges!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at VIQU IT Recruitment
✨Know Your SQL Inside Out
Since the role requires hands-on experience with SQL, make sure you brush up on your SQL skills before the interview. Be prepared to discuss how you've used SQL in past roles, and maybe even practice writing a few queries or stored procedures to demonstrate your knowledge.
✨Communicate Clearly
This position involves communicating with both technical and non-technical audiences. During the interview, practice explaining complex technical concepts in simple terms. This will show that you can bridge the gap between tech and non-tech folks, which is crucial for a Software Support Analyst.
✨Show Your Problem-Solving Skills
Be ready to discuss specific examples of how you've troubleshot issues in the past. Think about a time when you identified a root cause and how you documented your findings. This will highlight your analytical skills and your continuous improvement mindset.
✨Research the Company’s Growth
Since the company is undergoing significant international growth, do some homework on their recent developments and future plans. This will not only help you understand their business better but also allow you to ask insightful questions during the interview, showing your genuine interest in the role.
