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- Tasks: Own complex software incidents and mentor colleagues in a dynamic SaaS environment.
- Company: Join a well-established SaaS business with a collaborative culture.
- Benefits: Up to £55,000 salary, bonus, and 4 days on-site work.
- Other info: Exciting career growth opportunities and a chance to work with cutting-edge technology.
- Why this job: Make a real impact by solving complex issues and mentoring others.
- Qualifications: Experience in 3rd line support, strong SQL skills, and .NET/C# knowledge.
The predicted salary is between 55000 - 55000 £ per year.
This is a rare opportunity to join a well-established SaaS business as one of their most senior technical escalation points. You'd be stepping into a role that sits at the crossroads of application support, database, and development.
Duties of the Senior Software Support Engineer:
- Own complex 3rd line software incidents end-to-end.
- Utilise 3rd line SQL and T-SQL to support data issues, debug procedures, and support fixes into production/staging environments (C#/.NET).
- Conduct root cause analysis by documenting findings, feeding confirmed defects back to engineering with reproducible steps, ultimately contributing to preventing the same issues recurring.
- Mentor 2nd line colleagues to upskill and improve the wider support function over time.
Experience required for the Senior Software Support Engineer:
- Experience within a 3rd line, application support, or software engineering role within a SaaS or enterprise software environment.
- Strong SQL and T-SQL stored procedures, complex queries, performance tuning.
- Hands-on experience with Microsoft SQL Server and Azure in production.
- Some .NET/C# experience to read and debug code.
- The ability to communicate clearly and speak directly to customers to identify issues.
Senior Software Support Engineer in Northampton employer: VIQU IT Recruitment
Contact Detail:
VIQU IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Software Support Engineer in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in SaaS. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a GitHub repository showcasing your SQL and .NET projects. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Practice makes perfect! Brush up on your technical skills by solving real-world problems or participating in coding challenges. This will not only boost your confidence but also prepare you for those tricky interview questions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Senior Software Support Engineer in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 3rd line support and SQL/T-SQL skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role at StudySmarter and how your skills can help us tackle complex software incidents. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenging technical issues in the past. We love candidates who can demonstrate their analytical thinking and root cause analysis abilities!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at VIQU IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your SQL and T-SQL skills before the interview. Be ready to discuss complex queries and performance tuning, as well as how you've used these skills in past roles. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Prepare for Real-World Scenarios
Think of specific examples where you've owned complex software incidents or conducted root cause analysis. Be prepared to walk through your thought process and the steps you took to resolve issues. This will demonstrate your problem-solving abilities and technical expertise.
✨Show Off Your Mentoring Skills
Since mentoring is part of the role, come prepared with examples of how you've helped others improve their skills. Discuss any training sessions you've led or how you've supported colleagues in their development. This will highlight your leadership qualities and commitment to team growth.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms, as you'll need to communicate effectively with customers. During the interview, focus on being clear and concise in your responses. This will showcase your ability to bridge the gap between technical jargon and customer understanding.