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- Tasks: Lead mobile device management and support for large-scale environments.
- Company: Join a dynamic team at a leading managed service provider.
- Benefits: Competitive salary, on-site work, and opportunities for professional growth.
- Why this job: Make an impact by ensuring secure and optimised mobile environments.
- Qualifications: Experience in 3rd line support and expertise in mobile endpoint technologies.
- Other info: Exciting chance to work with advanced cloud-based MDM solutions.
3rd Line Engineer – Mobile Device Management (MDM)
Do not wait to apply after reading this description a high application volume is expected for this opportunity.
Salary: £50,000 – £52,000 Location: Hatfield (on-site) Contract: Permanent, full-time (37.5 hours per week) Clearance: Security Cleared or willing to undergo vetting
We\’re seeking a 3rd Line Engineer with deep expertise in mobile device management (MDM) to support a major managed service customer. You\’ll play a senior role in delivering secure, large-scale mobile environments, ensuring devices are configured, compliant, and optimised using modern endpoint technologies.
Key Responsibilities:
Lead the end-to-end enrolment, configuration, and in-life support of mobile devices (iOS & Android)
Manage OS updates, device policies, and escalated incidents from 2nd line teams
Work with tools such as Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX
Oversee certificate creation/management and device onboarding/offboarding
Liaise with internal technical teams, 3rd parties, and customer stakeholders to ensure aligned delivery
Ensure environments are secure, standardised, and compliant with enterprise requirements
Key Requirements:
Proven experience in a 3rd line support or senior mobile endpoint engineering role
Strong expertise in Workspace ONE Unified Endpoint Manager managing large estates
Hands-on experience with:
Apple Business Manager
JAMF
ZTNA (Zero Trust Network Access)
Entra ID & M365
Android Enterprise Manager
Samsung KNOX
Certificate creation and management
Policy and smart group management in enterprise environments
Solid knowledge of iOS & Android OS installation, configuration, and lifecycle management
Skilled in incident queue management, SLA delivery, and stakeholder engagement
This role offers the opportunity to take ownership of complex mobile environments, using advanced cloud-based MDM technologies to deliver secure, enterprise-grade solutions.
Apply now to speak with VIQU IT in confidence. Or contact Aaron Chiverton via the VIQU IT website. Know someone great? Refer them and receive up to £1,000 if successful (terms apply). For more exciting roles and opportunities, follow us on LinkedIn @VIQU IT Recruitment.
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Mobile Device Specialist, 3rd Line Support employer: VIQU IT Recruitment
Contact Detail:
VIQU IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Device Specialist, 3rd Line Support
✨Tip Number 1
Get your networking game on! Connect with professionals in the mobile device management field on LinkedIn. Join relevant groups and participate in discussions to showcase your expertise and make valuable connections.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills. Be ready to discuss your hands-on experience with tools like Workspace ONE and JAMF. We want to see how you can tackle real-world scenarios, so practice explaining your thought process.
✨Tip Number 3
Don’t underestimate the power of a good follow-up! After an interview, send a thank-you email to express your appreciation and reiterate your interest in the role. It shows professionalism and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We’re always looking for talented individuals like you, and applying directly helps us keep track of your application. Don’t wait – get your application in today!
We think you need these skills to ace Mobile Device Specialist, 3rd Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with mobile device management and the specific tools mentioned in the job description. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about mobile device management and how you can contribute to our team. Keep it concise but impactful.
Showcase Relevant Experience: When detailing your work history, focus on your 3rd line support roles and any hands-on experience with tools like Workspace ONE or JAMF. We love seeing real-world examples of your expertise!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application directly and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at VIQU IT Recruitment
✨Know Your MDM Tools Inside Out
Make sure you’re well-versed in the tools mentioned in the job description, like Workspace ONE and JAMF. Familiarise yourself with their functionalities and be ready to discuss how you've used them in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in mobile device management. Think about specific incidents where you managed escalated issues from 2nd line teams and how you ensured compliance and security.
✨Understand the Importance of Security
Since this role involves security clearance, brush up on best practices for securing mobile environments. Be prepared to discuss how you’ve implemented security measures in previous positions, especially regarding certificate management and device onboarding.
✨Engage with Stakeholders
Demonstrate your ability to liaise with various teams and stakeholders. Prepare to talk about how you’ve effectively communicated with internal technical teams and third parties to ensure aligned delivery in past projects.
