At a Glance
- Tasks: Provide first-line IT support and resolve technical issues for users.
- Company: Join a leading organisation with a dynamic IT team.
- Benefits: Competitive salary, hybrid work model, and career development opportunities.
- Other info: Exciting opportunity for growth in a supportive environment.
- Why this job: Make a real difference by enhancing user experience and solving tech challenges.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 40000 - 45000 £ per year.
VIQU is supporting a leading organisation in the search for a Service Desk Analyst to join their IT team on an initial 12-month fixed-term contract. You will be responsible for providing first-line technical support to end users, resolving IT issues and ensuring an excellent customer experience across a broad range of technologies. Working closely with wider IT teams, you will play a key role in maintaining day-to-day operations and supporting users across the business.
Key Responsibilities:
- Act as the first point of contact for IT support queries via phone, email and ticketing systems
- Log, prioritise and resolve incidents and service requests in line with agreed SLAs
- Support users with Microsoft 365 applications, Windows devices and general IT issues
- Manage user accounts, password resets and Active Directory administration
- Troubleshoot hardware, software, networking and connectivity issues, escalating where appropriate
- Support remote users and assist with laptop, desktop and peripheral setup and maintenance
- Maintain accurate documentation and update tickets throughout the support lifecycle
Key Requirements:
- Previous experience working within a Service Desk, IT Support or 1st Line Support role
- Experience supporting Microsoft 365 and Windows environments
- Knowledge of Active Directory and user account administration
- Experience using ITSM or ticketing systems such as ServiceNow or similar
- Strong troubleshooting skills with an excellent customer-focused approach
- Ability to prioritise workload and communicate effectively with users at all levels
Desirable:
- Exposure to Intune, Entra ID or Exchange Online
- ITIL Foundation certification or knowledge of ITIL processes
- Experience supporting hybrid or enterprise environments
To apply: Please reach out via LinkedIn to Phoebe Rees or apply via the VIQU website.
Service Desk Analyst in Milton employer: VIQU IT Recruitment
At VIQU, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to thrive. As a Service Desk Analyst in Glasgow, you will benefit from a competitive salary, hybrid working arrangements, and ample opportunities for professional growth within a supportive IT team. Join us to make a meaningful impact while enjoying a dynamic environment that values your contributions and encourages continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Milton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like VIQU IT Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like VIQU IT Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Desk Analyst in Milton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to VIQU IT Recruitment.
How to prepare for a job interview at VIQU IT Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in VIQU IT Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services VIQU IT Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
